Steven T Kasap SAFe, CSM
Sunrise, FL
Summary
Results-driven Technical Project Manager and Lead Developer with a proven track record of driving successful outcomes in custom software development and project management. Expertise in budget management, stakeholder communication, and systems engineering. Proficient in system migrations, integrations, and enterprise-wide implementations. Skilled in end-to-end project management, from requirements analysis to rollout and support. Adept at ensuring compliance with privacy and regulatory standards, risk control, and disaster recovery. Strong background in testing, QA, and compliance integration for high-quality solutions. Known for effective collaboration, vendor management, and a focus on process improvement. Exceptional at influencing at all management levels, mentoring cross-functional teams, and geographically dispersed resource management. Self-motivated, detail-oriented, and committed to delivering projects on time and within budget.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Application Delivery Leader
Johnson Controls Inc via Contract through Modis/Adecco
2021.07 - 2023.07
- Orchestrated project delivery and enhancements as an Application Delivery Leader, employing Agile and Hybrid SDLC lifecycles to guide a team of engineers.
- Aligned global business partners' expectations, overseeing development teams with a focus on scheduling, technical direction, process improvement, future planning, and standard development practices.
- Pioneered a $300K Agile Process with the Salesforce Enhancement team and Business Partners, streamlining user story prioritization and aligning business and IT perspectives for more efficient sprint deliveries, yielding significant process enhancement.
- Led a team of 10 offshore resources in executing a $600K Global Standardized Case Intake process improvement within Salesforce, collaborating with Global Business Leaders to optimize information collection, resulting in an 85% decrease in email and phone interactions as information was dynamically captured at the onset of the sales process.
- Conducted three high-profile Technical Assessments with zero funding, aimed at harmonizing processes across 4-5 Salesforce Instances for Leads, Opportunities, and Inside Sales, potentially generating annual savings of up to $5M, with implementation slated for 2024.
Technical Project Manager
American Express
South Florida
2017.01 - 2021.02
- Led and directed a team of Teradata Engineering resources in executing the change management process.
- Reviewed and sanctioned software changes for the Teradata Warehouse, ensuring the protection of Personally Identifiable Information (PII).
- Enhanced the efficiency of change request approvals by an impressive 66% while upholding a flawless 100% system availability.
- Acted as the representative for internal audits, developing and implementing action plans to swiftly address and resolve any findings.
- Demonstrated expertise in overseeing the change management process for Teradata, ensuring the integrity and security of critical data assets.
Scrum Master & Product Owner
American Express
South Florida
2017.01 - 2021.02
- Facilitated and guided a team of 12 DataPower engineers, managing a budget of $2M to ensure seamless operations and project execution.
- Prioritized tasks, maintained open communication with Technology and Business stakeholders, and achieved an impressive 99.9999% DataPower availability, ensuring optimal performance and reliability.
- Functioned as the key liaison between stakeholders and the development team, effectively translating business needs into actionable user stories and prioritizing them to optimize system interactions, ensuring seamless product development and delivery.
- Orchestrated Scrum Ceremonies, fostering collaboration and transparency within the team, and skillfully prioritized user stories to synchronize with interacting systems, optimizing workflow and efficiency.
- Championed major projects such as "Use Points on Amazon" and "Bank-Based Underwriting," showcasing strategic thinking and project management prowess in driving successful outcomes that added significant value to the business.
Customer Relationship Management Architect
American Express
South Florida
2015.01 - 2015.01
- Collaborated with executives to craft a forward-looking CRM strategy, aligning it with organizational goals and vision for enhanced customer relationships.
- Partnered with senior leaders to meticulously define requirements and smoothly transition from legacy CRM systems, ensuring a seamless and efficient migration process.
- Conducted extensive research on emerging CRM products and technologies from diverse sources, staying at the forefront of industry trends and advancements.
- Championed the proposal to internally build a new CRM system utilizing Big Data technology, a decision that led to the approval of a $3.2M strategy for migrating customer data onto robust Big Data platforms, enhancing data analytics and customer relationship capabilities.
- Developed comprehensive presentations for senior leadership, presenting well-informed recommendations and justifications for strategic CRM decisions.
Lead Developer / Technical Project Manager
American Express
South Florida
2008.01 - 2015.01
- Led diverse teams in technical, financial, and business areas, driving synergy for optimal project outcomes.
- Managed a global team of 15 Cobol experts in the USA and India, overseeing software testing with precision and efficiency.
- Conducted and supervised over 200 annual test projects, ensuring meticulous data setup and seamless application connectivity for consistent high-quality results.
- Collaborated closely with business partners to enhance the Customer Relationship Profile System, aligning technical solutions with business objectives for strengthened customer relationships.
- Maintained unwavering focus on business goals, vigilantly monitoring project progress to ensure on-time, on-budget delivery, consistently achieving successful outcomes.
Education
Associate of Science - Graphic Arts Technology
Miami Dade College
Miami, FLSkills
- Custom Software Development
- Budget Management
- Stakeholder Communication
- Systems Engineering
- System Migrations / Integrations
- Enterprise-Wide Implementations
- End to End Project Management
- Costing & Budgeting
- Project Scheduling
- Audit Resolution
- Disaster Recovery
- Team Building and Mentoring
- Systems Engineering
- Testing/QA/Rollout/Support
- Privacy Adherence
- Change Management
- Process Improvement
- Cross-Functional Supervision
Technical Skills
- SCRUM including SCRUM Ceremonies.
- Agilist
- JIRA
- Pforce- Salesforce Tool
- CA Rally
- Confluence
- ServiceNow
- Archer
- Central Asset Repository
- CI/CD
- MS Office Tools (Word, Excel, PowerPoint, Visio, Outlook)
- Older Skills: COBOL, JCL, INFOMAN, DB2
Core Competencies
- Project Management Expertise: Proficient in leading and managing complete project lifecycles, encompassing meticulous planning, precise execution, vigilant monitoring, and successful closure.
- Process Optimization: Skilled in identifying and automating activities that can be streamlined for greater efficiency, driving improvements in project workflows.
- Agile and Scrum Proficiency: Experienced in Agile and Scrum methodologies, ensuring adherence to best practices and facilitating Scrum ceremonies for seamless project execution.
- Team Leadership and Motivation: Adept at leading and inspiring cross-functional teams, whether on-site or geographically dispersed, to efficiently achieve project objectives and deliver results.
- Vendor Management and Collaboration: Expertise in managing vendor relationships, overseeing contracts, and skillfully negotiating terms to ensure smooth collaboration and cost-effective project delivery.
- Budget Management and Resource Allocation: Proven track record in effectively managing project budgets, exercising cost control, and optimizing resource allocation to consistently achieve on-time, on-budget project completion.
- Technical Acumen: Proficient in understanding technical aspects within the IT domain, facilitating clear communication and informed decision-making in technical projects.
- Documentation and Reporting: Skillful in maintaining comprehensive project documentation, generating insightful reports, and utilizing advanced project management tools to track progress and ensure transparency.
- Continuous Improvement Advocate: Committed to fostering a culture of learning and innovation within project teams, promoting continuous improvement as a cornerstone of project success.
Certification
- Achieved certification in the Scaled Agile Framework (SAFe).
- Certified as a Scrum Master (CSM).
- Completed the Harvard Certificate in Leadership Excellence.
Timeline
Application Delivery Leader
Johnson Controls Inc via Contract through Modis/Adecco
2021.07 - 2023.07
Technical Project Manager
American Express
2017.01 - 2021.02
Scrum Master & Product Owner
American Express
2017.01 - 2021.02
Customer Relationship Management Architect
American Express
2015.01 - 2015.01
Lead Developer / Technical Project Manager
American Express
2008.01 - 2015.01
Associate of Science - Graphic Arts Technology
Miami Dade College
- Achieved certification in the Scaled Agile Framework (SAFe).
- Certified as a Scrum Master (CSM).
- Completed the Harvard Certificate in Leadership Excellence.