OLAREWAJU IFEDAYO JOSHUA

Resolving MTN Mobile Money (MOMO) issues (pin reset, MOMO App, bill payment, bank transfer, voucher issues)

• Resolving MTN customer issues on products and services (data issues, call issues, wrong vend, mtn share issues)
• Resolving MOMO POS issues
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

• Educating customers and resolving customer complaints on using MOMO
• Maintaining quality service by following organizational standard
• Being first point of contact for customers
• Cross selling and up selling of MTN Mobile Money(MOMO)
• Working towards and achieving stretching personal and team objectives
• Resolving customer complaints on DYA on social media ( WhatsApp )
• Manage large amount of incoming calls
• Take the extra mile to engage customers
• Outbound calls for customer feedback on MOMO promos
• Responsibilities (Online Team - 2007):
• Cross selling and up selling of various MTN products and services
• Educating customers on data services
• Resolving customer complaints on using MTN products and services
• Interact with customers to provide information in response to inquiries
• Troubleshoot technical difficulties of customers on product use
• Manage large amount of incoming calls
• Take the extra mile to engage customers
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Assisted call-in customers with questions and orders.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Recommended products to customers, thoroughly explaining details.
• Communicated professionally with colleagues, freelancers and clients.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promptly responded to inquiries and requests from prospective customers.

• Teaching and engaging pupils in extra curricula activities
• Monitoring the improvement of the Pupils academic performance
• Coordination of examinations process.

• Receive and pay cash to the customer
• Ensure correct and accurate transactions with clients
• Ensure that no fake bills/counterfeit money is received
• Properly file all the necessary documents at the end of the day
• Accommodate clients cheerfully and politely
• Ensure that every transaction is satisfactorily completed before a customer leaves the counter
• Managing Clients and Customer Relation and fund mobilization
• Ensure that every transaction is satisfactorily completed before a customer leaves the counter.