Olanrewaju Michael Ogunduyi
Lagos
Summary
Experienced customer service representative skilled in communication and conflict resolution. More than a year of support service experience, focused on improving user satisfaction. Worked cross-departmentally at My Funded Futures to elevate customer interactions. Proven track record of adapting to customer needs while adhering to compliance and safety standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
My Funded Futures
04.2024 - Current
- Fostered cultural awareness when interacting with customers from diverse backgrounds.
- Produced comprehensive answers for frequently asked questions and common inquiries.
- Swiftly adjusted to changing customer needs and requests.
- Coordinated with cross-departmental staff to deliver consistent, high-quality support service.
Assistant Quantity Surveyor
Ministry of Works and Infrastructure, Lagos State
11.2023 - 11.2024
- Ensured adherence to health and safety regulations by meticulously monitoring site activities and documenting any breaches.
- Evaluated tender documentation, providing actionable feedback on potential improvements.
- Participated in site meetings to assess progress and deliberate on possible modifications to scope or costs.
- Executed precise measurements from technical drawings to facilitate the preparation of Bills of Quantities.
- Conducted thorough inspections of construction sites to ensure compliance with safety standards and building regulations.
Chat Moderator
Skilled Funded Traders
06.2023 - 03.2024
- Mediated conflicts between customers with tact and diplomacy.
- Analyzed user feedback trends to advocate for enhancements in system design or functionality.
- Maintained in-depth knowledge of product features, functions, and usage policies.
- Delivered exceptional customer service for chat users, ensuring a positive and satisfactory interaction.
Site Surveyor
Chinese Construction Company
10.2021 - 07.2022
- Sustained precise records of all survey activities, including measurements, notes, sketches, and photographs.
- Exhibited strong communication skills to effectively coordinate with other surveyors and project stakeholders onsite.
- Identified and mitigated potential hazards during surveys, ensuring safety precautions were followed.
Education
Bachelor of Science - Quantity Surveying
University of Ilorin
Ilorin, Nigeria10.2023
Skills
- Microsoft Office proficiency
- Communication expertise
- Collaborative skills
- Strategic problem-solving
- Organizational skills
- Prioritization techniques
LANGUAGES
English - Fluent
Timeline
Customer Service Representative
My Funded Futures
04.2024 - Current
Assistant Quantity Surveyor
Ministry of Works and Infrastructure, Lagos State
11.2023 - 11.2024
Chat Moderator
Skilled Funded Traders
06.2023 - 03.2024
Site Surveyor
Chinese Construction Company
10.2021 - 07.2022
Bachelor of Science - Quantity Surveying
University of Ilorin