Olanrewaju Ayankoya
Customer Services Representative
Ikenne-remo, Ogun,LA
Summary
Dedicated and dynamic customer service professional with a strong commitment to ensuring customer satisfaction through the delivery of exceptional service and unmatched support. Adept at utilizing industry best practices, skilled in exploring a range of solutions to effectively address customer needs.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Global Fidelis
09.2023 - 02.2025
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Educated customers about billing, payment processing and support policies and procedures.
Auxiliary staff
Federal Inland Revenue Service (F.I.R.S)
08.2021 - 12.2022
- Extraction of bank statements
- Taking minutes during meetings
Manager
Ecco Event Center
07.2018 - 12.2020
- Attending to enquiries and resolving of client's complaints
- Ensuring keeping proper record and documentation for future reference
- Carrying out any other assigned task and reporting to the CEO from time to time on logistics issues
Data Entry Personnel
Babcock University Teaching Hospital
02.2015 - 08.2015
- Ensuring all students information are properly captured on the University database
- Weekly rendition of reports on progress made
- Ensuring all student files are properly kept
Account Officer/Administrative Officer
Victoria Abimbola Onafowokan Memorial Anglican Church
04.2014 - 10.2014
- Preparation of monthly financial report
- Keeping weekly records of the cash inflow and cash outflow
- Arranging and keeping proper records of documents
Administrative officer
Ifedapo Community High School
02.2012 - 02.2013
Education
B.Sc. - Business Administration
Babcock University
Ilisan Remo, Ogun State 01.2006 - 12.2011
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Saint John Anglican Grammar School
Ode-Lemo, Ogun State 01.2002 - 12.2003
Skills
Good communication and interpersonal skills
Ability to work with minimal supervision
Active listening skills
Problem solving
Customer service
Product knowledge
Account Updating
Customer education
HOBBIES
- Reading
- Meeting people
- Playing games
- Listening to news
Accomplishments
- Telephone Service - Professionally processed 70+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Customer Service Representative
Global Fidelis
09.2023 - 02.2025
Auxiliary staff
Federal Inland Revenue Service (F.I.R.S)
08.2021 - 12.2022
Manager
Ecco Event Center
07.2018 - 12.2020
Data Entry Personnel
Babcock University Teaching Hospital
02.2015 - 08.2015
Account Officer/Administrative Officer
Victoria Abimbola Onafowokan Memorial Anglican Church
04.2014 - 10.2014
Administrative officer
Ifedapo Community High School
02.2012 - 02.2013
B.Sc. - Business Administration
Babcock University
01.2006 - 12.2011
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Saint John Anglican Grammar School
01.2002 - 12.2003