Olamilekan Samuel
Customer Service Representatives
Lagos,Lagos
Summary
Dynamic Customer Service Representative with proven expertise at Nicon Insurance Limited, adept at resolving escalated issues and enhancing customer loyalty through active listening and problem-solving. Recognized for maintaining professionalism under pressure and leveraging product knowledge to drive customer satisfaction and retention. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nicon Insurance Limited
11.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Jebba Licensing Office
04.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Public Administration
The Polytechnic Ibadan
Ibadan 08.2022
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Customer relations
Customer relationship management (CRM)
Accomplishments
Resolved complex issues for high-value customers, maintaining their loyalty.
Identified recurring customer pain points and suggested process improvements
Successfully de-escalated 90% of customer complaints, preventing negative reviews.
Timeline
Customer Service Representative
Nicon Insurance Limited
11.2025 - Current
Customer Service Representative
Jebba Licensing Office
04.2022 - 10.2024
High School Diploma - Public Administration
The Polytechnic Ibadan