Olamide Mosope Babalola
Lagos
Summary
Dedicated IT Support Technician with over a decade of experience delivering exceptional technical support and solutions. Expertise includes data analysis, network management, and infrastructure management, complemented by a reputation for professionalism and patience in diverse interactions. Proficient in troubleshooting and desktop support across Windows, Linux, and Mac systems, consistently resolving issues on the first call. Committed to enhancing user experiences through effective workstation setup, training, and process improvements while staying current with industry standards and regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Supervisor
GHI Assets Limited
01.2023 - Current
- Delivered onsite and remote technical support for all employees.
- Monitored surveillance cameras and ensure it is up at all times.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with a developer to deploy an HRIS (Human Resource Information System) to help streamline and simplify HR processes.
- Constantly providing security-related advice and guidelines.
- Sending out materials (PowerPoint slides and PDF) to educate members of staff on IT Tips.
- Full-time
IT & Maintenance Executive
Sky Logistics Limited Gsa Delta Air Lines
09.2019 - 12.2022
- Developed a quarterly preventive maintenance schedule for the Organization.
- Send out periodic IT Tips (PowerPoint and PDF) to members of staff for learning purposes.
- Delivered onsite and remote technical support for all employees.
- Resolved issues with computers, hardware and telephones quickly and accurately.
- Created new email accounts for users and managed domain services.
- Co-ordinating routine checks to ensure adequate security, assets functionality and safety.
- Enforce policies in compliance with the industry standards.
- Full-time
IT /MIS Officer
Business Travel Management Limited
11.2013 - 08.2019
- Delivered onsite and remote technical support for all employees.
- Prepared monthly, quarterly and annual reports for clients as required (MIS).
- Worked with HRG Cameroon (ELTA) to deploy a travel booking tool 'ACT' (Amadeus Corporate Travel) for MTN Cameroon.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Full-time
Education
Bachelor Of Science (BSc) - Computer Science
Lagos State University
Ojo, Lagos State03.2010
Senior Secondary School Certificate - WASSCE
Ago Egba High School
Ebute-Metta, Lagos State06.2000
First School Leaving Certificate - undefined
Hope Primary School
Ikoyi, Lagos State06.1994
Skills
- Analysis
- Communication
- Customer Complaint Handling
- Help Desk support
- Linux
- Microsoft Windows
- Multitasking
- Product Selection
- Production Support
- Quality Control
- Record Management
- Standard Operating Procedure
- Team Effectiveness
- Time Management
- Troubleshooting
- Voice Over Internet Protocol
- IT security management
- Cybersecurity best practices
- Disaster recovery planning
- Application support
- Incident management
- Hardware maintenance
- Business intelligence tools
- Network administration
- Technical support scheduling
- Information confidentiality
- IT resource use
- Operating system management
- Information security
Accomplishments
- Achieved IT equipment record by introducing an indemnity form for equipment allocation.
- Collaborated with a Software Developer in the development of HRIS (Human Resource Information System) Software.
Affiliations
- Institute of safety professionals of Nigeria
Certification
- Certified in Cybersecurity (CC): 2024-08 (ISC2)
- Google IT Support Professional: 2022-07 - 2022-11 Coursera (Google)
- GHSE: 2016-09 - 2016-09 Institute Of Safety Professionals of Nigeria (ISPON)
Timeline
IT Supervisor
GHI Assets Limited
01.2023 - Current
IT & Maintenance Executive
Sky Logistics Limited Gsa Delta Air Lines
09.2019 - 12.2022
IT /MIS Officer
Business Travel Management Limited
11.2013 - 08.2019
Senior Secondary School Certificate - WASSCE
Ago Egba High School
First School Leaving Certificate - undefined
Hope Primary School
Bachelor Of Science (BSc) - Computer Science
Lagos State University
TRAININGS
- General Health, Safety and Environment - ISPON
- IT Support Professional – Coursera (Google)
- Certified in Cybersecurity (CC) – ISC2
- Project Management – Piston & Fusion
- Effective Customer Service Delivery – Imperial Consult
- Deadline and Target Management – Imperial Consult
- Introduction to Cybersecurity - Cisco Networking Academy