Olamide Ayeni

Fashion Consultant/Customer support agent , Techstyle OS . El Segundo , California USA

Sep. 2024 - Feb. 2025

Fashion Consultant / Customer Support Agent
at TechStyleOS
Brands I worked for: Fabletics, JustFab, Yitty, Savage X Fenty, FabKids&ShoeDazzle

As a Fashion Consultant and Customer Support Agent at TechStyleOS, I provided personalized fashion advice and exceptional support across multiple leading fashion and lifestyle brands. My role involved assisting customers via various channels (phone, email, and chat), addressing inquiries related to orders, memberships, and product recommendations. I was responsible for ensuring a seamless shopping experience by resolving issues efficiently while embodying each brand's unique voice and aesthetic.

Key Responsibilities:

Delivered tailored fashion guidance and product recommendations to customers across six distinct brands.

Resolved complex customer issues related to orders, returns, billing, and VIP memberships.

Maintained brand consistency while adapting tone and communication style to match individual brand identities.

Met and exceeded KPIs, including customer satisfaction with a high stella medalia rating of 4.8/5 stars,resolution time, and quality assurance scores.

Collaborated with cross-functional teams to provide feedback for process improvements and enhance customer experience.

As a Travel Consultant at ASAP Tickets, I specialized in providing personalized flight booking services, focusing on international travel tailored to each client’s specific needs, preferences, and budget. My role involved creating customized itineraries, negotiating fares, and delivering exceptional service from inquiry to post-booking support. I built lasting relationships with clients by offering expert travel advice, handling complex travel requests, and ensuring a smooth, stress-free booking experience.

Key Responsibilities:

Consulted with clients to understand travel needs and provided customized flight options and itineraries.

Sold and booked international airfares with a focus on value, comfort, and customer satisfaction.

Maintained up-to-date knowledge of airline policies, global destinations, and travel trends.

Managed changes, cancellations, and rebookings efficiently while advocating for client interests.

Met sales targets and consistently delivered high-quality service under pressure and tight deadlines.