Git
Abayomi Olaleye
Web Support Specialist
Berger
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
- Adept at analyzing system performance and security to drive optimal user experience. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues.
- Experienced in providing comprehensive technical support to users and resolving complex technical issues.
- Possesses knowledge of standard operating systems and networking protocols.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Team Lead (IT Department)
Taice Global Technologies
Taice Global Service
11.2016 - 11.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Completed domain name registrations and maintained website and web hosting account.
- Configured templates for clients to easily customize.
- Delivered technical presentations to illustrate proposed site designs.
- Worked with design teams, project managers and business analysts to create intuitive and easy-to-use software.
- Designed UIs within frontend web frameworks, exploiting associated templates and tools to shorten development times.
IT Support Specialist
GTVico Global Resources
Ikeja
06.2015 - 09.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed backup and recovery of data assets to safeguard system availability.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Formatted content to adhere to industry-specific style guides.
- Performed keyword research to optimize content for SEO.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Repurposed and optimized existing content for use in different mediums.
- Promoted and marketed works through social media platforms.
- Managed competing deadlines with efficiency.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Education
Higher National Diploma - Building Construction Technology
Lagos State Polytechnic
Lagos, Nigeria 03.2011 - 03.2016
Diploma In Graphics Design & Web Programming - Web Design
Input Computer College
Lagos , Nigeria 07.2011 - 08.2012
Certificate In Project Management - Project Management
AgileP3 Limited
Lagos State 01.2018 - Current
Certificate In Design Thinking - Design Thinking
International Business Management Institute (IBMI)
Lagos 06.2022 - Current
Certificate In Copywriting & Communication - Communication Studies
Hypertek Communication
Lagos 04.2021 - Current
Skills
Technical Support
undefinedSoftware
GitHub
WordPress
HTML
CSS
React js
PHP
Web development
Web Maintenance
Figma
Adobe XD
Adobe Creative Suite
Interests
Web development
Branding
UI/UX
Reading
Research & Development
Business Development
Public speaking
Meeting People
Timeline
Certificate In Design Thinking - Design Thinking
International Business Management Institute (IBMI)
06.2022 - Current
Certificate In Copywriting & Communication - Communication Studies
Hypertek Communication
04.2021 - Current
Certificate In Project Management - Project Management
AgileP3 Limited
01.2018 - Current
Team Lead (IT Department)
Taice Global Technologies
11.2016 - 11.2021
IT Support Specialist
GTVico Global Resources
06.2015 - 09.2016
Diploma In Graphics Design & Web Programming - Web Design
Input Computer College
07.2011 - 08.2012
Higher National Diploma - Building Construction Technology
Lagos State Polytechnic
03.2011 - 03.2016
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