Git
Abayomi Olaleye
Web Support Specialist
Berger
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
- Adept at analyzing system performance and security to drive optimal user experience. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues.
- Experienced in providing comprehensive technical support to users and resolving complex technical issues.
- Possesses knowledge of standard operating systems and networking protocols.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Team Lead (IT Department)
Taice Global Technologies
Taice Global Service
11.2016 - 11.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Completed domain name registrations and maintained website and web hosting account.
- Configured templates for clients to easily customize.
- Delivered technical presentations to illustrate proposed site designs.
- Worked with design teams, project managers and business analysts to create intuitive and easy-to-use software.
- Designed UIs within frontend web frameworks, exploiting associated templates and tools to shorten development times.
IT Support Specialist
GTVico Global Resources
Ikeja
06.2015 - 09.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed backup and recovery of data assets to safeguard system availability.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Formatted content to adhere to industry-specific style guides.
- Performed keyword research to optimize content for SEO.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Repurposed and optimized existing content for use in different mediums.
- Promoted and marketed works through social media platforms.
- Managed competing deadlines with efficiency.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Education
Higher National Diploma - Building Construction Technology
Lagos State Polytechnic
Lagos, Nigeria 03.2011 - 03.2016
Diploma In Graphics Design & Web Programming - Web Design
Input Computer College
Lagos , Nigeria 07.2011 - 08.2012
Certificate In Project Management - Project Management
AgileP3 Limited
Lagos State 01.2018 - Current
Certificate In Design Thinking - Design Thinking
International Business Management Institute (IBMI)
Lagos 06.2022 - Current
Certificate In Copywriting & Communication - Communication Studies
Hypertek Communication
Lagos 04.2021 - Current
Skills
Technical Support
Adobe Creative Suite
CSS technologies
Web design templates
HTML
Website maintenance
Interpersonal Communication
Attention to Detail
Maintenance and Repair
CSS
Web application development
Mobile application development
Visual design
Branding strategies
Digital design
Mastery of Adobe Creative Suite
Project Management
Software
GitHub
WordPress
HTML
CSS
React js
PHP
Web development
Web Maintenance
Figma
Adobe XD
Adobe Creative Suite
Interests
Web development
Branding
UI/UX
Reading
Research & Development
Business Development
Public speaking
Meeting People
Timeline
Certificate In Design Thinking - Design Thinking
International Business Management Institute (IBMI)
06.2022 - Current
Certificate In Copywriting & Communication - Communication Studies
Hypertek Communication
04.2021 - Current
Certificate In Project Management - Project Management
AgileP3 Limited
01.2018 - Current
Team Lead (IT Department)
Taice Global Technologies
11.2016 - 11.2021
IT Support Specialist
GTVico Global Resources
06.2015 - 09.2016
Diploma In Graphics Design & Web Programming - Web Design
Input Computer College
07.2011 - 08.2012
Higher National Diploma - Building Construction Technology
Lagos State Polytechnic
03.2011 - 03.2016