UI/UX Designer, Graphic designer
OLALERE J. OLUFEMI
Hire Manager
Lagos,3, Onaopepo Street Abule-egba,Lagos
Summary
Experienced in customer service and sales promotion, with a strong background in HVAC and petroleum services. Demonstrated ability to lead teams and boost productivity. Certified in Heating, Ventilation, and Air Conditioning systems, ensuring high standards in administrative functions.
Overview
23
23
years of professional experience
8
8
Certifications
Work History
Hire Manager
Perabeam Ltd
04.2022 - Current
- Managed all clients under hire maintenance service, delivering value through effective service management. Oversaw client relationships for Guinness, International Brewery, UAC Foods, Unilever Plc, CAPL, and Mantrac. Ensured timely and efficient service delivery to meet client expectations and requirements.
- Address concerns and requests promptly.
- Creating streamlined customer relations to expand services beyond client organizations.
- Verifying technician on-site readiness and adherence to assigned duties diligently.
- previous role: service manager
- Position Description
- Organize and schedule jobs for customer locations
- Receive order/request for repair and maintenance of AC units.
- Direct and oversee technician activities.
- Documentation of daily tasks completed (raising job card, job completion, payment requisition, etc.)
- Compile reports on assigned jobs to support management decisions.
- Compile and present regular monthly activity reports.
- Regular client site visits (weekly, monthly, quarterly)
- Attend meetings (onsite, headquarters or as required)
- Previous role: Field Service Manager at Chemical and Allied Products overseeing all air conditioning servicing, maintenance, and installation.
Sales Manager
Twinkleklin Laundry Service
04.2019 - 12.2021
- Quickly address customer inquiries in person, over phone, or through social media.
- Provided timely customer service to enhance satisfaction and loyalty. Managed financial accounts to maximize profitability.
Station Manager
Mobil Service Station
05.2011 - 04.2019
- Administrative operations managing daily financial activities.
- Product acquisitions and transactions.
- Oversee staff to ensure effective on-field performance.
- Maintained records of customer interactions to ensure accurate data tracking. Processed customer accounts, enhancing operational efficiency and accuracy. Filed documents systematically for easy retrieval and organization.
- Responded swiftly to resolve customer complaints with effective solutions.
Clerical Officer
Solak & Sons Ltd
07.2003 - 08.2006
- Collaborate with team to achieve work goals and objectives, ensuring delivery of quality services to customers.
Education
Bsc. - Economics
Lagos State University
01.2011
Skills
Verbal & written communication
Analytical thinking
Analytical reasoning
Multitasking ability
Collaborative worker
Detail-oriented
Team leadership
Time optimization
Flexibility
Certification
Scaffolding Training certificate
References
Available on request
Accomplishments
I progressed from sales attendant and junior technician to the role of manager because of my dedication, strong work ethic, teamwork, and attention to detail. This advancement occurred across two distinct industries.
Software
Timeline
Hire Manager
Perabeam Ltd
04.2022 - Current
Sales Manager
Twinkleklin Laundry Service
04.2019 - 12.2021
Station Manager
Mobil Service Station
05.2011 - 04.2019
Clerical Officer
Solak & Sons Ltd
07.2003 - 08.2006
Bsc. - Economics
Lagos State University