Environmental Pollution Mitigation, AI Workflow Automation, Travel enthusiast
Open To Work
Olalekan Ibukun Sonaike
Data Analyst
Ibadan
Work Preference
Job Search Status
Open to workDesired Job Title
Data AnalystCustomer Service RepresentativeEnvironmental ScientistEnvironmental AnalystWork Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
On-SiteRemoteHybridLocation: Ibadan, Nigeria
Open to relocation: Yes
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time offFlexible work hoursSummary
Information specialist with strong analytical skills and commitment to delivering actionable insights. Skilled in data collection, interpretation, and reporting, with keen focus on accuracy and efficiency. Proven ability to collaborate effectively within teams and adapt to evolving project needs. Known for reliable performance, critical thinking, and results-driven approach.
Overview
1
1
Language
5
5
Certifications
14
14
years of professional experience
Work History
Rollout Information Analyst
Globacom Nigeria
11.2025 - Current
- Analyzed gaps and inefficiencies in site data collection for updating and reporting, then designed streamlined workflow to improve accuracy and speed.
- Streamlined data management processes, developing and maintaining a centralized standardized site database to minimize errors, discrepancies, and missing fields and enable faster access to critical information for rollout planning, lease renewals, and financial obligations supporting fact-based decision-making.
- Liaised with landlords and regional teams to collect, verify, and maintain landlord names, addresses, and additional details for streamlined communication and lease negotiations.
Sales Analyst
Globacom Nigeria
12.2023 - 11.2025
- Drove 15% channel productivity growth through sales data collection and interpretation across multiple sources, pattern identification, KPI tracking, evaluation of dealer retail outlets and digital sales performance, and analysis of high- and low-performing locations to assess campaign effectiveness and guide resource allocation.
- Compiled and interpreted daily, weekly, and monthly sales performance data across channels (shops, field sales agents, digital) into actionable recommendations.
- Improved channel productivity by 15% through collecting and interpreting sales data to identify patterns, monitor KPIs, and assess dealer retail outlet and digital sales performance, measuring campaign effectiveness and guiding resource allocation.
- Reviewed customer demographics usage patterns and churn trends while monitoring activations, ARPU data, and device sales to highlight potential upselling, cross-selling, and retention improvements
Admin Executive
Globacom Nigeria
07.2016 - 12.2023
- Streamlined statutory tax compliance by coordinating with government agencies and managing timely filing of staff tax returns, leading to zero penalties and smooth operations.
- Coordinated renewal of regulatory and operational certificates (fire safety, environmental development levy, business premises, EIA/EAR, land use charge, and gaseous emission notices) to ensure continuous license validity and regulatory compliance.
- Secured favorable service modalities and payment terms through negotiations with Oyo State Ministry of Environment and Waste Disposal vendors, supporting cost-effective, sustainable waste management solutions.
- Ensured precise documentation of statutory obligations and vendor agreements, enhancing financial and compliance transparency while improving management visibility into compliance status and financial commitments.
Escalation Specialist
Globacom Nigeria
10.2014 - 07.2016
- Lowered escalated complaint backlog by 28% by managing complex high-risk billing disputes and sensitive service complaints within service level agreement timelines, strengthening customer satisfaction scores 15%.
- Increased customer retention by 12% through structured negotiation and service recovery strategies while managing irate and high-value customers, driving reduced churn and preserved recurring revenue.
- Strengthened cross-functional efficiency by coordinating between customer care and technical teams during service failures, and partnering with billing teams for billing issues to enable faster issue resolution and fewer repeat escalations.
- Documented escalation cases, root causes, and resolutions to enhance knowledge sharing and prevent recurrence.
Customer Care Representative
Globacom Nigeria
08.2012 - 10.2014
- Elevated first-call resolution by 28% by managing 60–80 inbound calls per day and providing accurate tariff plans, data bundles, roaming promotions, and value-added services information, resulting in a 15% decrease in repeat contacts and improved customer satisfaction scores.
- Lowered billing-related escalation rates by 32% by addressing unexpected charges and unexpected deductions, while processing timely service activations and deactivations, resulting in decreased complaint volumes and faster case closure times.
- Ensured adherence to data privacy and security standards by verifying customer identity, maintaining confidentiality, and following regulatory guidelines, resulting in zero compliance breaches and improved quality assurance.
- Resolve network-related complaints by addressing poor signal, slow internet, and configuration defects, then streamline resolution turnaround time through precise documentation of customer interactions and outcomes using CRM (e.g. Siebel), Call Data Records (CDR), Caller tunes platform and supporting systems.
Education
Master of Science - Environmental Toxicology And Pollution Management
10-2015
Heavy Metals Accumulation in the Feathers, Chest Muscle and Liver of Cattle egret (Bubulcus ibis) and their Histological effects on Intestine in Ojo River, Lagos, Nigeria.
Bachelor of Science - Biology
03-2011
Skills
Python programming
Database querying
ETL development
Data analysis
Visualization Tableau, Power BI
Collaborative teamwork
Interests
Certification
Microsoft Power BI Data Analyst Certificate.
Timeline
Rollout Information Analyst - Globacom Nigeria
11.2025 - Current
Sales Analyst - Globacom Nigeria
12.2023 - 11.2025
Admin Executive - Globacom Nigeria
07.2016 - 12.2023
Escalation Specialist - Globacom Nigeria
10.2014 - 07.2016
Customer Care Representative - Globacom Nigeria
08.2012 - 10.2014
University of Lagos - Master of Science, Environmental Toxicology And Pollution Management
University of Abuja - Bachelor of Science, Biology