Olalekan Owolabi
Automobile Engineer
Lagos
Summary
Dynamic automotive professional with a strong track record in the Automobile Industry, excelling in technical diagnostics and customer service. Proven ability to enhance vehicle performance, achieve upsell targets, and manage efficient workflows. Skilled in building customer loyalty and ensuring satisfaction through attentive communication and effective problem-solving.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Managing Member of Start-Up
Motorcar Clinic
04.2024 - Current
- Conducted strategic outreach through advertisements to attract and engage new customers.
- Scheduled and managed vehicle inspection appointments with clients for preliminary assessment.
- Performed basic diagnostics to identify mechanical or electrical faults.
- Liaised with verified spare parts suppliers to source genuine components at competitive prices.
- Prepared and shared detailed cost estimates with clients for review and approval.
- Coordinated repair schedules and ensured timely service delivery.
- Executed routine maintenance tasks and minor repairs in line with manufacturer standards.
- Supervised technicians to ensure quality workmanship and adherence to safety protocols.
- Managed customer payments, issued receipts, and provided service reminder stickers.
- Carried out both pre-service and post-service follow-ups to ensure customer satisfaction.
- Marketed and sold automotive accessories and vehicle enhancement products.
- Offered pre-purchase inspection services to support clients with informed vehicle buying decisions.
- Promoted and sold value-added services to enhance customer experience and vehicle longevity.
Front Office Supervisor
CIG Motors Ltd
11.2024 - 05.2025
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
- Train, supervise and support office staff, including receptionists, security guards and call center agents.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers requests.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
- Prepare and report daily and monthly revenue.
- Ensure company's policies and security requirements are met.
- Ensure all front office staffs adhere to the codes and conducts of the business.
Body & Paint Workshop Supervisor
CIG Motors Ltd
03.2024 - 11.2024
- Liaise with the technician to prepare a quotation based on accident affected parts.
- Prepare a quote and negotiate with insurance company on discount to be given.
- Liaise with spare part team regarding parts availability and cost.
- Ensure accident area are properly fixed and meets customer satisfaction.
- Designate work load and flow to various technicians according to their technical know how.
- Supervise a total of 10 technicians at the body and paint section.
- Inspect job done to avoid repeat repairs.
Service Advisor
CIG Motors Ltd
03.2022 - 03.2024
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Provided customers with price information and handled financial transactions.
- Recorded details regarding car issues to maintain proper documentation.
- Collaborated with service technicians to order parts for customers.
- Responded to questions regarding service outcomes and resolved complaints.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Booked appointments and managed vehicle drop-off pick-up.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Notified customers about service changes or car pick-up schedules.
- Tested cars to determine accuracy of repairs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Upsold products and services to customers to complement orders.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Built rapport with new and existing customers to boost client retention.
- Delivered high sales performance within budget to strict deadlines and targets.
- Negotiated best-possible prices for maximized profit levels.
Customer Service Advisor
Metropolitan Motors Ltd
02.2020 - 02.2022
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Ensure that automotive work provided to customers meets company quality standards.
- Peach company product that are beneficial to customers in order to increase revenue.
Business Developer
Opay
08.2019 - 12.2019
- Approach prospective merchant, convince them of the benefits of the product and register them on the platform.
- Approach new customers, convince them, register them and put them through on how to make use of the platform on daily transactions.
- Assist colleagues and merchants to resolve technical issues experienced on their mobile phones.
- Charged with the responsibility of training newly employed colleagues.
- Responsible for collecting and adequately distributing work materials from my boss to my colleagues.
- Charged with the function of receiving and dissemination of information from my boss to my colleagues as well as scheduling meeting point for daily and emergency meeting.
Basic Technology Teacher
National Youth Service Corp
07.2018 - 06.2019
- Develop an effective educational plan to meet all student requirements and maintain effective communication with all student.
- Design and implement all lesson plans for curriculum program and prepare all requirements and ensure compliance to all student learning style.
- Maintain confidentiality of all student records and coordinate with school administrator for classroom teaching.
- Ensure compliance with school system and board of education policies.
- Administer all student conduct and discipline and ensure enforcement same and provide all required information as per student requirement.
- Maintain and update all files and records.
- Ensure efficient use of language while teaching and maintain knowledge on all content and prepare all lesson plans for school as required.
Industrial Training - Vehicle Engineer Support
West Autos Solution
01.2016 - 06.2016
- Perform repair and maintenance on customers vehicle as instructed by supervisor.
- Identify and troubleshoot problems with vehicles using the diagnostic equipment.
- Explain automotive issues and proffer best solution to customer.
- Test the functionality of parts and systems.
- Replacement of brake pads, sensors and other parts.
- Performs wheel alignment and wheel balancing.
Vehicle Mechanic Trainee
Sola Auto Mechanic
02.2012 - 09.2015
- Perform regular maintenance.
- Perform basic loosening and tightening.
- Assist in troubleshooting and diagnosing vehicle faults.
- Perform brake kits replacement with supervision.
- Assist with engine overhauling process.
Education
BTech - Industrial Technology Education - Automobile Technology
Federal University of Technology, Minna
01.2012 - 08.2017
Skills
Technical & Mechanical knowledge
Customer service & Communication
Clear verbal and written communication
Sales & Upselling
Administrative & Documentation
Microsoft Office Suite (Word, Excel)
Diagnostic tool interface usage (OBD-II scanners, etc)
Problem-solving and decision-making Time management and multitasking
Team collaboration
Digital Skills - Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
Accomplishments
- I was awarded the Uprising Star of the Year (2023) while at CIG Motors Ltd.
- Surpassed our monthly target by more than 200% after joining my company through effectively collaboration at work.
Certification
Duolingo English Test
Timeline
Quality Management for Business Excellence
07-2025
Duolingo English Test
12-2024
Front Office Supervisor
CIG Motors Ltd
11.2024 - 05.2025
Managing Member of Start-Up
Motorcar Clinic
04.2024 - Current
Body & Paint Workshop Supervisor
CIG Motors Ltd
03.2024 - 11.2024
Service Advisor
CIG Motors Ltd
03.2022 - 03.2024
Toyota Service Advisor (Back Office)
07-2021
Toyota New Service Advisor (Front Office)
06-2020
Customer Service Advisor
Metropolitan Motors Ltd
02.2020 - 02.2022
Business Developer
Opay
08.2019 - 12.2019
Basic Technology Teacher
National Youth Service Corp
07.2018 - 06.2019
Industrial Training - Vehicle Engineer Support
West Autos Solution
01.2016 - 06.2016
Vehicle Mechanic Trainee
Sola Auto Mechanic
02.2012 - 09.2015
BTech - Industrial Technology Education - Automobile Technology
Federal University of Technology, Minna
01.2012 - 08.2017