Olalekan Fakayode
Tullamore, County Offaly,Offaly
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
10
10
years of professional experience
Work History
Relationship Manager Officer
Wema Bank Plc
Lagos
01.2012 - 04.2024
- Developed strategies to attract new customers while retaining existing ones.
- Provided training sessions for colleagues on best practices.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Analyzed market trends and identified potential new customers through research activities.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Maintained accurate records of all client interactions within the company's CRM system.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Led training sessions for junior relationship managers on client service best practices.
- Analyses client financial statements to offer tailored advice and products.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
- Established strong relationships with clients through regular, personalized communication.
- Facilitated financial planning seminars and workshops for clients.
- Participated in networking events and industry conferences to attract new clients.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Coordinated with product development teams to design services that meet client needs.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
- Developed and executed strategies for customer retention and acquisition.
- Addressed customer questions and concerns regarding products and services.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed relationships with tax authorities, bankers and auditors.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Developed or analyzed information to assess current or future financial status of firms.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Sales Officer
Ecobank International
Ogun State
08.2008 - 12.2011
- Analyzed customer feedback to improve product offerings.
- Implemented promotional campaigns to boost sales volume.
- Prepared weekly reports summarizing current sales performance metrics.
- Built relationships with key clients through regular contact.
- Conducted research on competitive products and services.
- Developed strategies to increase sales and market share.
- Provided exceptional customer service throughout the entire sales process.
- Generated leads through networking, cold calls, and email campaigns.
- Developed a comprehensive understanding of company products and services.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Identified customer needs and developed customized solutions.
- Maintained accurate records of all sales activities and results.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Delivered sales presentations to high-level executives and decision-makers.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Managed a portfolio of accounts to achieve long-term success.
- Trained and mentored junior sales representatives and team members.
- Set and monitored sales targets for individual team members and the team as a whole.
- Ensured compliance with sales policies, practices, and legal requirements.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed business cases for new products or services to present to senior management.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Enhanced product knowledge through continuous learning and professional development activities.
- Acted as a liaison between the customer and cross-functional internal teams.
- Negotiated contracts and closed agreements to maximize profit.
- Identified and targeted new business opportunities through market research and analysis.
- Provided detailed and accurate sales forecasts to senior management.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Oversaw regional and local sales managers and staff.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
Insurance Customer Service Representative
OASIS Insurance Company
Ogun State
01.2004 - 12.2005
- Responded promptly to emails and phone calls from customers seeking assistance.
- Advised customers on available coverage options that best fit their individual needs.
- Facilitated payment processing for premium payments and renewals.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Investigated discrepancies between actual charges and expected premiums.
- Verified accuracy of customer data entered into the system.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Greeted customers and provided prompt, courteous service.
- Assisted in the development and implementation of customer service policies and procedures.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Education
Bachelor of Science - Statistics
Federal University of Agriculture
Nigeria10-2017
School Leaving Certificate - First School Leaving Certificate
Wesley College of Science
Nigeria09-2000
Skills
- Relationship Management
- Customer Portfolio Management
- Client Engagement
- Overcoming Objections
- Customer Education and Consulting
- Solution management
Languages
English
First Language
References
References available upon request.
Timeline
Relationship Manager Officer
Wema Bank Plc
01.2012 - 04.2024
Sales Officer
Ecobank International
08.2008 - 12.2011
Insurance Customer Service Representative
OASIS Insurance Company
01.2004 - 12.2005
Bachelor of Science - Statistics
Federal University of Agriculture
School Leaving Certificate - First School Leaving Certificate
Wesley College of Science
Certification
- CBRM - Certified Business Relationship Manager
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork from home option401k matchStock Options / Equity / Profit SharingPaid time off4-day work weekQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Trainings
• Micro Credit Training
• Mastering Credit Essentials - IBFC Augusto- 2012
• Basic essential credit training analysis
• Operational Risk Management training (ORM)
Interests
Reading, Meeting and Interacting with people Traveling Listening to music Entertaining/Dancing
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