Design
Olalekan Animasaun
Virtual Assistant
Lagos,LA
Summary
Highly skilled and organized virtual assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, website management and customer service skills. Offering 2 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Retail Banker
Fidelity Bank Plc
12.2021 - Current
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Reached out, generated appointments and built new relationships to grow business.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
Contact Center Representative
Access Bank Head Office
04.2021 - 11.2021
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
Virtual Assistant
Elistatus
01.2021 - 04.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Education
Bachelor of Science - Insurance
University of Lagos
Lagos, Nigeria 04.2001 -
Skills
Teamwork and Collaboration
Software
Data Entry
Social Media Management
Email Management
Website Maintenance
Languages
English, Yoruba
Native language
English
Proficient
C2
Yoruba
Advanced
C1
Certification
[Customer Service: Problem Solving and Troubleshooting], [LinkedIn] - [Jan, 05, 2021]
Interests
Gaming
Watching Movies and Documentaries
Meeting People
Research
Timeline
McKinsey Forward Program
11-2023
Critical Thinking and Problem Solving
05-2022
Retail Banker
Fidelity Bank Plc
12.2021 - Current
Contact Center Representative
Access Bank Head Office
04.2021 - 11.2021
Virtual Assistant
Elistatus
01.2021 - 04.2021
[Customer Service: Problem Solving and Troubleshooting], [LinkedIn] - [Jan, 05, 2021]
01-2021
Bachelor of Science - Insurance
University of Lagos
04.2001 -
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