Olakunbi Oshodi
Technical Support Officer
Ikorodu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Team Lead
Gary Club
09.2021 - Current
- Monitored employee productivity to ensure optimal staffing levels were maintained at all times.
- Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
Community Moderator
Moonemu Blockchain
08.2021 - 01.2022
- Ensured consistent adherence to established guidelines by regularly reviewing moderator performance and providing constructive feedback as needed.
- Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.
- Established clear lines of communication with users by actively participating in discussions, soliciting feedback, and demonstrating genuine appreciation for their contributions to the community.
Community Manager
The Core Admin
11.2018 - 06.2021
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
IT Support Specialist
Firstlincoln Technologies
09.2015 - 01.2016
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
Education
Bachelor of Science - Computer And Information Sciences
Tai Solarin University of Education
Ogun, Nigeria 2013 - 2017
Skills
Policy Enforcement
Feedback Delivery
Escalation Handling
Complaint resolution
Customer Service
Quality Control
Problem Resolution
Team Collaboration
Time Management
Attention to Detail
Excellent Communication
Team Management
Timeline
Customer Support Team Lead
Gary Club
09.2021 - Current
Community Moderator
Moonemu Blockchain
08.2021 - 01.2022
Community Manager
The Core Admin
11.2018 - 06.2021
IT Support Specialist
Firstlincoln Technologies
09.2015 - 01.2016
Bachelor of Science - Computer And Information Sciences
Tai Solarin University of Education
2013 - 2017