Olakunbi Oshodi
Technical Support Officer
Ikorodu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Team Lead
Gary Club
09.2021 - Current
- Monitored employee productivity to ensure optimal staffing levels were maintained at all times.
- Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
Community Moderator
Moonemu Blockchain
08.2021 - 01.2022
- Ensured consistent adherence to established guidelines by regularly reviewing moderator performance and providing constructive feedback as needed.
- Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.
- Established clear lines of communication with users by actively participating in discussions, soliciting feedback, and demonstrating genuine appreciation for their contributions to the community.
Community Manager
The Core Admin
11.2018 - 06.2021
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
IT Support Specialist
Firstlincoln Technologies
09.2015 - 01.2016
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
Education
Bachelor of Science - Computer And Information Sciences
Tai Solarin University of Education
Ogun, Nigeria 2013 - 2017
Skills
Policy Enforcement
undefinedTimeline
Customer Support Team Lead
Gary Club
09.2021 - Current
Community Moderator
Moonemu Blockchain
08.2021 - 01.2022
Community Manager
The Core Admin
11.2018 - 06.2021
IT Support Specialist
Firstlincoln Technologies
09.2015 - 01.2016
Bachelor of Science - Computer And Information Sciences
Tai Solarin University of Education
2013 - 2017
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