Olakemi Akinyemi
Isolo
Summary
Goal-oriented leader with distinguished experience in IT/Fintech industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head of Sales Department
Brij Fintech Limited
02.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Organized promotional events and interacted with community to increase sales volume.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Maintained up-to-date knowledge of [Product] and performed competitor analysis.
Head of Operations
Saana Corporate Investments Management Limited
01.2021 - 01.2022
- Managed the organization’s Operation and business development team
- Managed and motivated project teams, planned work assignments, schedules and ensuring deliverables are completed on time and within budget.
- Represented Saana Corp in road mapping and governance process for new services and business transformation
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management.
Senior Project Manager
SocketWorks Limited
07.2016 - 12.2020
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Kept project on schedule and within budget while serving as project leader.
- Recorded all project costs and expenses and aligned with project budget.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Managed and led multi-disciplinary design team throughout development and contract document phases for $[Amount] project.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
Customer Service Manager
SocketWorks Limited
03.2009 - 06.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created customer support strategy to increase customer retention.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Consistently managed 12-person staff, effectively resolving issues.
- Coordinated resolutions for more than 100 daily customer inquiries while consistently achieving performance targets.
Customer Support Officer
SocketWorks Limited
10.2006 - 02.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Advised software developers on areas of improvement
- Relating with payment switches on how best to resolve payments issues.
Business Analyst
BISM Consulting Limited
05.2001 - 05.2005
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Education
Business Analytics - Post Graduate Certificate
Cambrian College
Sudbury, Ontario12.2023
Higher National Diploma - Computer Science
Federal Polytechnic Offa
Offa, Kwara State08.1997
National Diploma - Computer Science
Osun State Polytechnic
Iree, Osun State06.1994
Skills
- Customer Service Standards
- Critical Thinking
- Financial Forecasting
- Customer Complaint Resolution
- Call Analysis
- Delegation and Supervision
- Motivational Leadership
Certification
Project Management Professional (PMP)
Projects
- Managed and successfully delivered Electronic Health Management Information System for Government Hospitals in Eastern Part of Nigeria.
-Member of Project team that delivered e-payment system for Nigeria Immigration Service(NIS)
- Member of Project Team for provision of College Portals for Tertiary Institutions in Nigeria
- Project Lead for Cross boarder remittance, Bills payment and collections within Africa
Timeline
Head of Sales Department
Brij Fintech Limited
02.2022 - Current
Head of Operations
Saana Corporate Investments Management Limited
01.2021 - 01.2022
Senior Project Manager
SocketWorks Limited
07.2016 - 12.2020
Customer Service Manager
SocketWorks Limited
03.2009 - 06.2016
Customer Support Officer
SocketWorks Limited
10.2006 - 02.2009
Business Analyst
BISM Consulting Limited
05.2001 - 05.2005
Business Analytics - Post Graduate Certificate
Cambrian College
Higher National Diploma - Computer Science
Federal Polytechnic Offa
National Diploma - Computer Science
Osun State Polytechnic
Project Management Professional (PMP)
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