Olajumoke Olatunji
Swansea
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Singula Decisions
Kirkcaldy
11.2022 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Documented customer interactions and prepared paperwork for follow-up actions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
Hospital Administration
Queen Hospital
Doha
08.2021 - 09.2022
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Managed and recorded facility maintenance and upkeep budget.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Developed and updated department goals and achievements throughout fiscal year.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
General Dentist
Queen Hospital Doha Qatar
Doha
06.2018 - 09.2022
- Communicated efficiently with fellow staff to provide unrivalled patient care.
- Performed varied dental procedures including extractions, root canals and cavity fillings.
- Improved practice reputation through increasing successful diagnosis and treatment of patients.
- Carried out regular dental prophylaxis to maintain high levels of patient oral hygiene.
- Discussed treatment options and provided optimum treatment plans to best suit patient.
- Promoted healthy, safe and supportive environment for both patients and staff members alike.
- Delivered high level of support, service and care to large dental practise that averaged 14 patients per day.
Intern Dentist
Obafemi Awolowo University Teaching Hospital
IIe-ife, Osun state, Nigeria
03.2015 - 03.2016
- Reacted quickly and professionally in medical emergencies.
- Confidently communicated with the managing team using clinical terminology.
- Created individualised treatment plans to maintain or restore oral health of patients.
- Interpreted X-rays to make accurate diagnoses and decisions about current treatments and outside referrals.
- Completed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Improved patients' comfort with calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Performed surgeries to remove impacted wisdom teeth and abnormal oral growths and to prepare mouth for dental implant procedures.
Healthcare Supervisor
Ondo State Hospital Management Board
02.2014 - 02.2015
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Managed and recorded facility maintenance and upkeep budget.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with store manager to maintain daily operations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Master of Science - Health Care Management
Swansea University
SwanseaBachelor of Dental Surgery - Dentistry
Obafemi Awolowo University
Osun stateSkills
Customer relationsundefined
Timeline
Customer Service Assistant
Singula Decisions
11.2022 - Current
Hospital Administration
Queen Hospital
08.2021 - 09.2022
General Dentist
Queen Hospital Doha Qatar
06.2018 - 09.2022
Intern Dentist
Obafemi Awolowo University Teaching Hospital
03.2015 - 03.2016
Healthcare Supervisor
Ondo State Hospital Management Board
02.2014 - 02.2015
Master of Science - Health Care Management
Swansea University
Bachelor of Dental Surgery - Dentistry
Obafemi Awolowo University
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