Ibrahim OLAJIDE
Aguda, Lagos, ,Nigeria
Summary
Dedicated Call Centre specialist with 3 years of experience in high-volume call handling. Self-motivated to achieve service and call time target. Proficient in sales and customer data management. Well-versed in Excel, Microsoft word and CRM call-handling systems.
Overview
16
16
years of professional experience
Work History
Telesales Team leader
NIGERIAN BREWERIES PLC
Lagos , Nigeria
01.2023 - Current
- Trained and coached new starters and other sales team members to help meet team target
- Managed and evaluate over 15 telemarketer telephone conversation to ensure provision of top-notch service and adherence to relevant company policies
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
- Recorded weekly sales calls and values on record sheet.
- Ordered prompt product dispatch to meet business delivery timeframes.
Telesales representative
NIGERIAN BREWERES PLC
Lagos, Nigeria
01.2020 - 12.2022
- Contact potential existing customers through telephone to Inform them about company products ︎
- Ask questions to understand customer requirements and close sales
- Handle grievances to preserve company's image and reputation ︎
- Keep records of calls, sales and note useful information
- Managed over 80 customer calls per day
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Acted as first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Managed customer expectations to improve satisfaction rates.
Assistant sales account manager
AMUSCO ADVERTISING AGENCY COMPANY
Lagos, Nigeria
01.2019 - 08.2019
- Liaising with clients to discuss their advertising requirements
- Projecting campaign ideas to clients
- Writing clients report on monthly basis.
- Arranged appointments with new and existing clients.
- Increased Average Order Value through strategic upselling techniques by 80 - 90%
- Grew sales and consistently exceeded revenue-related KPIs.
AN EDUCATOR
N-POWER, SURULERE JUNIOR SECONDARY SCHOOL
Lagos , Nigeria
01.2017 - 01.2018
- Preserved confidentiality of student records and information at all times.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Identified clear teaching objectives and distributed class syllabus to illustrate academic goals and timelines.
Teaching assistant
NYSC: Oba Akinyele Memorial High School
Ibadan, Nigeria
01.2015 - 01.2016
- Educate student and prepare lesson note for study ︎
- Prepare lesson plan and Grading course work ︎
- Offering guidance and support to student
- Taught students important learning, study and behaviour management skills for academic success.
Waiter
ISLANDERRESTAURANT
Lagos, Nigeria
01.2008 - 01.2009
- Ushering customers to their table
- Inform customers of daily specials
- Check level of customer's satisfaction.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
CONSOL Contact Centre Service Provider - Telesales Completion Award
Certification And Award
Lagos2020
Bachelor of Science - Banking And Finance
Lagos State University
Lagos 2015
Skills
- Ability to use computer for processing documents
- Ability to learn fast and good team worker
- Ability to work under pressure with minimum supervision
- Multitasking and problems solving
- Lead conversion techniques
- CRM database management
- Expert communicator
- Interpersonal skills
- Database administration
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telesales Team leader
NIGERIAN BREWERIES PLC
01.2023 - Current
Telesales representative
NIGERIAN BREWERES PLC
01.2020 - 12.2022
Assistant sales account manager
AMUSCO ADVERTISING AGENCY COMPANY
01.2019 - 08.2019
AN EDUCATOR
N-POWER, SURULERE JUNIOR SECONDARY SCHOOL
01.2017 - 01.2018
Teaching assistant
NYSC: Oba Akinyele Memorial High School
01.2015 - 01.2016
Waiter
ISLANDERRESTAURANT
01.2008 - 01.2009
CONSOL Contact Centre Service Provider - Telesales Completion Award
Certification And Award
Bachelor of Science - Banking And Finance
Lagos State University
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