Oladide Tijani
Regina,SK
Summary
Client-focused IT support professional with hands-on experience supporting Windows, Active Directory, Microsoft 365, and enterprise applications. Known for owning tickets through resolution, guiding users in plain language, and delivering measurable results such as faster issue resolution, reduced downtime, and customer-confirmed fixes.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
IT Support Technician / Client Services Specialist
Global IT Star Consulting
Regina, SK
06.2026 - Current
- Supported enterprise clients like RBC and Deloitte with Windows, Microsoft 365, and connectivity issues; guided users through troubleshooting and confirmed functionality restoration.
- Delivered post-migration support for HK Henderson-to-Navacord; validated Microsoft applications, sign-in, and network functionality, and resolved user issues effectively.
- Troubleshot desktop, laptop, and peripheral issues; installed wireless access points, tested connectivity, and escalated unresolved issues with detailed diagnostic evidence.
- Supported endpoint, network, and cloud deployments. Checked configuration, access, application functionality, and device connectivity. Documented validation and operational handover.
- Prioritized requests, owned tickets through resolution, and provided proactive customer updates; explained issues in plain language and documented reusable fixes and user instructions.
IT Support Specialist - Enterprise Systems
DIT & Telecomms - Contract
, Canada
06.2025 - 06.2026
- Diagnosed authentication failures in Active Directory, Entra ID, Microsoft 365, and Windows Server by reviewing roles, permissions, logs, and configurations, ensuring validated access changes.
- Assisted Microsoft and Dynamics 365 environments for a 50,000-user program; investigated Windows, application, configuration, access, and integration issues with users, administrators, and vendors.
- Coordinated hardware upgrades, overseeing inventory management, installation, testing, rollback, and operational records to ensure seamless transitions.
- Authored and maintained admin procedures, runbooks, support notes, and knowledge articles; utilized structured troubleshooting and PowerShell diagnostics to enhance repeatability.
Technical Support Specialist
TAJBank Ltd - Permanent
03.2020 - 06.2025
- Provided technical support for Windows workstations, Microsoft 365, Teams, printers, smartphones, and network services; diagnosed incidents and coordinated escalation across infrastructure, security, admin, and vendors.
- Implemented ServiceNow practices for incident, request, problem, and change management; monitored service queues and SLA risks, maintained documentation, and shared user guidance to enhance support.
- Managed user accounts, permissions, and identity requests while facilitating mobile access and endpoint security, ensuring confidentiality through effective patching and approved changes.
- Scheduled hardware/software procurement inputs, vendor contracts, invoices, and technology budget forecasts; worked with Finance and Procurement on costs, resource requirements, approvals, and variance reporting.
IT Support Analyst / Technology Specialist
Unity Bank Plc - Permanent
04.2011 - 02.2020
- Administered Active Directory accounts and permissions; resolved password, authentication, application, VPN, and endpoint connectivity issues using logs, configuration checks, and user interviews.
- Installed, configured, and troubleshot PCs, Windows systems, applications, printers, and peripherals, ensuring reliable access to corporate business services and aiding user profiles and software setup.
- Managed tech procurement, vendor commitments, budgets, forecasts, and invoices, evaluating software/hardware and coordinating contracts and acceptance with stakeholders.
- Maintained records during nine-bank consolidation, organizing testing, cutover, user training, and equipment readiness for a smooth handover.
IT System Engineer
Rainbownet Telecommunication - Contract
02.2010 - 03.2011
- Configured and supported desktops, servers, network devices, wireless equipment, applications, and user access; diagnosed and resolved hardware, operating system, and connectivity issues.
- Managed equipment inventory and technical documentation; maintained operating instructions and records while providing updates to customers.
- Supported Rainbownet Telecommunication network systems across contract operations.
- Configured routers, switches, and firewalls for stable service delivery.
- Monitored network performance and investigated system alerts.
Education
Post Graduate Certificate - Business Process And Enterprise Application Integration Management
Metropolitan School of Business & Management (UK)
Glasgow, United Kingdom01-2021
Bachelors Of Science - Electronics & Computer Engineering
Lagos State University
Lagos01-2007
Skills
- Windows OS
- Incident Management
- Customer support
- Second-level Support
- Triage
- Ticket Ownership
- User ID Creation
- Modification
- Disabling/Deletion
- Password Resets
- Account Unlocks
- Identity Lifecycle
- Access Permissions
- Role and Group Membership
- Approved Access Requests
- Active Directory
- Microsoft Entra ID/Azure AD
- Microsoft 365/Office 365
- Azure
- Windows 10/11
- Windows Server
- Linux/Unix
- First-level support
- Phone support
- Email support
- On-site support
- Remote support
- Active listening
- Ticket prioritization
- SLAs
- Escalation
- User support
- Training
- Confirmed resolutions
- Desktop deployment
- Laptop deployment
- Software installation
- Printers
- Peripherals
- Mobile devices
- Wireless access points
- POS
- LAN/WAN
- TCP/IP
- DNS
- DHCP
- VPN
- Switching fundamentals
- Routing fundamentals
- Active Directory/GPO
- Entra ID
- Outlook
- Teams
- Accounts and permissions
- Password resets
- Endpoint security
- Patching
- IT Service Management
- Customer Relationship Management
- Business Application Support
- Data Integration Support
- Database Management
- Database Administration
- SQL
- Data Migration
- Data Quality Assurance
- Data Integrity Checks
- Data Visualization
- Excel
- User Needs Assessment
- User Acceptance Testing
- ServiceNow
- FreshService
- SCCM
- Intune
- TeamViewer
- Microsoft Remote Assistance
- PowerShell
- SharePoint
- Knowledge articles
- Problem/solution logs
- Technical manuals
- SOPs
- Policy management
- VOIP
- Google Workspace
- Gmail
- Salesforce
- Help Desk
- Microsoft Office
- Leadership
- Teamwork
- Interpersonal Skills
- Attention to Detail
- Time Management
- Continuous Learning
- Microsoft Windows
- Microsoft Teams
- Windows support
- Incident response
- ServiceNow Configuration
- Help desk support
- Asset Lifecycle Management
- Network Troubleshooting
- Security Best Practices
Timeline
IT Support Technician / Client Services Specialist
Global IT Star Consulting
06.2026 - Current
IT Support Specialist - Enterprise Systems
DIT & Telecomms - Contract
06.2025 - 06.2026
Technical Support Specialist
TAJBank Ltd - Permanent
03.2020 - 06.2025
IT Support Analyst / Technology Specialist
Unity Bank Plc - Permanent
04.2011 - 02.2020
IT System Engineer
Rainbownet Telecommunication - Contract
02.2010 - 03.2011
Post Graduate Certificate - Business Process And Enterprise Application Integration Management
Metropolitan School of Business & Management (UK)
Bachelors Of Science - Electronics & Computer Engineering
Lagos State University
Certification
- Certified network security specialist (UK) - International Cybersecurity Institute
- TOGAF 10 Certified Enterprise Architect - The Open group
- Pay Shield certified system engineer (pCSE) - Thales
- Cisco Certified Network Administrator - Cisco
- Stratus Server professional Certificate - Stratus USA
- Oracle Certified Administrator - Oracle
- Microsoft Certified: Azure Fundamentals
- Certified SAFE 6 Architect - Scaled Agile
- AWS Cloud Technical Essentials (IAM)-Amazon Web Service
- Project Management Professional (PMP) - PMI
- ITIL V4 Foundation
- CompTIA+ Certification
Accomplishments
- IT Asset Tracking Improvement: Increased IT asset tracking accuracy by 25% through implementation of new data management procedures.
- Customer Satisfaction Enhancement: Achieved 98% customer satisfaction rating by delivering ITIL-oriented service and support across multiple platforms.
- Procurement Process Optimization: Streamlined IT asset procurement process, reducing costs by 20% and improving lifecycle management.
Personal Information
Title: IT Support Technician | Client-Focused Support | ITIL-Oriented Service