Olajide Olorunoje

Collaborate with cross-functional teams to optimize customer journey and enhance service delivery.

• Analyze customer complaints and feedback to identify root causes and recommend service improvements.
• Support process improvements that align with customer expectations and operational excellence.
• Leverage CRM software to resolve escalated issues and improve client satisfaction.
• Propose preventive measures and strategies to reduce complaint recurrence.
• Collaborated with team members to create a positive work environment and improve overall customer experience.

● Achieved 85% first-level resolutions by effectively addressing service-related issues, clarifying complaints, and providing optimal solutions.

• Managed frontline customer data and ensured accurate reporting to support complaint investigations.
• Worked closely with internal teams to improve service responsiveness and operational workflows.
• Supported data-driven decision making to enhance overall service quality.
• Enhanced customer satisfaction by addressing and resolving customer inquiries and concerns promptly.

• Collaborated with marketing and corporate communications to develop engaging content and marketing collaterals.
• Enhanced brand visibility and customer engagement through strategic social media campaigns.
• Supported customer relationship initiatives by monitoring client feedback and market trends.

Key achievements

Achieved 85% first-level resolutions by effectively addressing service-related issues, clarifying complaints, and providing optimal solutions.

• Delivered exceptional service to retail banking customers, ensuring a customer-centric approach.
• Maintained high satisfaction levels by addressing inquiries and resolving issues promptly.