Olajide Modeeenat Olajuwon
Summary
To work as a dedicated employee in a dynamic environment and with a progressive performance and offer the potential for career growth and development, thereby using my strength and my ability for growth actualization and realization for each organization.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative (Hausa Agent)
UBA BANK
11.2022 - Current
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit.
- Protected customer confidential information in compliance with privacy policies.
- Handled customer complaints, provided solutions and alternatives within time limits to enhance customer satisfaction.
- Responded to live chat, email, and social media inquiries, ensuring timely and effective communication.
- Keeping customers confidential information.
- Multitasking.
- Learned new skills rapidly to stay current with job requirements.
- Balanced various responsibilities to ensure efficient operations.
- Keeps records of customer interaction, processes customers' account and file
Customer Service Representative
FCMB
Lagos , Nigeria
06.2023 - 11.2023
Customer Service Representative (Hausa Agent)
Ison Xperience
05.2018 - 02.2021
- Adapted to new skills in fast-paced environment
- Managed multiple tasks efficiently
- Keeps records of customer interaction, processes customers' accounts and file documents.
- Follows up customer query to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Increased customer engagement through proactive communication
- Ability to work with little or no supervision
- Fast at learning new skills and ability possess the faculty to handle
- (MTN)
Education
HND - Business Administration and management
Kwara state polytechnic
IlorinOND - Business Administration and management
Kwara state polytechnic
Ilorin 08.2015 - 08.2017
Skills
- Persuasive Speaking
- Clear communication
- Client record management
- Multitasking
- Attention to detail
- Record keeping
- Equipment sanitation
- Product knowledge
- Time management
Certification
I, Olajide modeenat Olajuwon, certify that to the best of my knowledge and belief, these data correctly describes me, my qualifications and my experience.
Personal Information
- Date of Birth: 05/13/96
- Marital Status: single
- Religion: Islam
References
- Olajide Titilayo, Nurse, 1593 Lagos Street, Garki, Abuja, 08161190198
- Makanjuola Adebayo, Computer Engineer, 33 Breekroft Street, Lagos Island, Lagos, 09071814002
Hobbies and Interests
- Music
- Meeting new people
- Swimming
Languages
- Hausa
- English
- Yoruba
Local Government
Irewole
Management Training
2020, Customer Relation, ison bpo, Ilorin
Languages
English
First Language
Hausa
Proficient
C2
Yoruba
Proficient
C2
Timeline
Customer Service Representative
FCMB
06.2023 - 11.2023
Customer Service Representative (Hausa Agent)
UBA BANK
11.2022 - Current
Customer Service Representative (Hausa Agent)
Ison Xperience
05.2018 - 02.2021
OND - Business Administration and management
Kwara state polytechnic
08.2015 - 08.2017
HND - Business Administration and management
Kwara state polytechnic