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Olaitan Famous
Customer Service Representative/Sales Consultant
House 6, Church Street. Bada Ayobo,Lagos
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales.
Also a Talented Sales Consultant with more than four years of experience generating numerous valuable leads. Strengths in cold calling and answering questions using active listening to offer detailed information. Highly knowledgeable in techniques used to close sales opportunities.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Sales Consultant
Upward Life Global Limited
Victoria Island , Lagos
08.2020 - Current
- Created detailed sales presentations to communicate product features and market data.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Customer Service Representative
Upward Life Global Limited
Lekki, Lagos
01.2016 - 07.2020
- OfferedAdministrativeservicetocustomers
- Headedthedepartmentandcoordinateotherstaffmembers
- Stood as the intermediary between the consultants,the clientsandtheoffice
- Anchoredhealthpresentationtolargeaudienceandprivate families
- Advicescustomersonthesuitablehealthpackages
- Overseeallofficeadmistrativedutiesprofessionally
- Sendmailsandminutestothestaffandconsultants
- Overseeallotherdepartments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Surpassed sales goals through implementation of effective marketing strategies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services and company information.
Education
BSc - Mass Communication
National Open University of Nigeria
Victoria Island, Lagos 01.2016 - 12.2020
National Diploma - Mass Communication
Moshood Abiola Polytechnic
Ojere, Abeokuta 01.2013 - 11.2015
WAEC -
Wisdom Spring College
Egan, Lagos 09.2005 - 05.2011
Skills
Complaint resolution
Report preparation
Recordkeeping strengths
Creative problem solving
Strategic sales knowledge
Money handling abilities
Administrative support
Multi-line phone talent
Account management
Sales expertise
Interests
Reading
Cooking
Talking
Marital status
Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Timeline
Sales Consultant
Upward Life Global Limited
08.2020 - Current
Customer Service Representative
Upward Life Global Limited
01.2016 - 07.2020
BSc - Mass Communication
National Open University of Nigeria
01.2016 - 12.2020
National Diploma - Mass Communication
Moshood Abiola Polytechnic
01.2013 - 11.2015
WAEC -
Wisdom Spring College
09.2005 - 05.2011