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Olaitan Famous
Customer Service Representative/Presenter
House 6, Church Street. Bada Ayobo,Lagos
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Upward Life Global Limited
Lekki, Lagos
01.2016 - 03.2022
- OfferedAdministrativeservicetocustomers
- Headedthedepartmentandcoordinateotherstaffmembers
- Stood as the intermediary between the consultants,the clientsandtheoffice
- Anchoredhealthpresentationtolargeaudienceandprivate families
- Advicescustomersonthesuitablehealthpackages
- Overseeallofficeadmistrativedutiesprofessionally
- Sendmailsandminutestothestaffandconsultants
- Overseeallotherdepartments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Surpassed sales goals through implementation of effective marketing strategies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
Education
BSc - Mass Communication
National Open University of Nigeria
Victoria Island, Lagos 02.2016 - 12.2020
National Diploma - Mass Communication
Moshood Abiola Polytechnic
Ojere, Abeokuta 03.2013 - 11.2015
Skills
Complaint resolution
Report preparation
Recordkeeping strengths
Creative problem solving
Strategic sales knowledge
Money handling abilities
Administrative support
Multi-line phone talent
Account management
Sales expertise
Interests
Talking
Reading
Cooking
Gender
Female
Marital status
Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn
Timeline
BSc - Mass Communication
National Open University of Nigeria
02.2016 - 12.2020
Customer Service Representative
Upward Life Global Limited
01.2016 - 03.2022
National Diploma - Mass Communication
Moshood Abiola Polytechnic
03.2013 - 11.2015