Olayinka Oladapo

Travel Consultant

Hsbureau Travels and Tours

12.2017 - Current

Worked closely with clients to understand unique needs and meet specific travel desires.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Organized group tours, ensuring a seamless experience from start to finish for all participants.
Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Organized trips for individual, family and business travelers.
Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Collected, handled and documented payments for travel services and associated feels.
Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Handled sensitive information with professionalism and discretion.
Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Streamlined booking processes for increased efficiency and reduced client wait times.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Followed up with customers to increase customer service with travel plans.
Arranged travel accommodations for groups, couples, executives, and special needs clients.