Detail-oriented professional with 8+ years of experience in documentation, reporting, and information management, combined with strong IT support expertise. Skilled in data entry, accuracy verification, and maintaining digital records. Proven ability to analyze large data sets, optimize workflows, and ensure compliance with organizational standards. Adept at working independently in remote environments and contributing to global projects.
Overview
10
10
years of professional experience
Work History
Store Manager & Logistics Supervisor
Malco Transport Limited
09.2015 - Current
Enters and analyzes large sets of inventory data to forecast spare part needs, reducing stock outs by 25%.
Maintains accurate digital records of schedules and fuel allocation, minimizing downtime by 30%.
Communicates maintenance schedules to mechanics and drivers, minimizing unplanned downtime by 30%.
Co-Founder
Tim Brown Service
01.2021 - Current
Optimizes workflows, reducing project timelines by 30% and increasing productivity by 25% in facilities management services.
Achieves 95% client satisfaction ratings through effective team management and quality service delivery.
Maintains 100% safety compliance, ensuring zero accidents and injuries within facilities management team.
Technical Support Engineer Intern
HSProjects Technologies Ltd
09.2024 - 12.2024
Company Overview: Remote
Analyzed over 100 technical support requests monthly to identify and moderate recurring issues, reducing average response time by 20%.
Accelerated in setup and configuration of computer hardware and software for over 50 new users, improving onboarding efficiency by 30%.
Collaborated with cross-functional teams to balance and resolve complex network issues, enhancing system uptime by 15%.
Remote
Education
Bachelor of Applied Science - Information Technology