Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Certification
PROFESSIONAL MEMBERSHIP
References
Timeline
AdministrativeAssistant
Olabisi Adeyinka Mabawonku Odeniyi

Olabisi Adeyinka Mabawonku Odeniyi

Information Technology Support
Lagos,Nigeria

Summary

With extensive experience in IT Networking and Hardware Security, I bring a proven track record of excellence and robust managerial skills to the table. My expertise lies in effectively prioritizing and executing tasks to meet predefined service level agreement targets, ensuring prompt delivery and client satisfaction.

Having accrued over 13 years of expertise in IT and enterprise application support, I've honed robust proficiencies spanning hardware, software, network, and database management, alongside adeptness in cloud computing and cybersecurity. My career journey has been marked by a consistent track record of efficiently administering technical and enterprise core business application teams, ensuring seamless operations and optimal performance.

I aim to utilize my technical proficiency, analytical abilities, and domain knowledge to provide impactful IT support and solutions that fulfill the demands and aspirations of clients and stakeholders. I am enthusiastic about embracing new technologies and tools and thrive on collaborating with diverse and skilled teams to accomplish shared objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Senior IT Admin

Swift Oil Limited
Lagos
01.2024 - Current
  • Managed over 50 staff calls per day.
  • Regularly assessing day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, and contributing to overall improvement of organization’s IT Systems
  • Tailoring Office Solutions for Evolving Company demands
  • Serve as company’s primary IT contact
  • Managing Software licenses for optimal operations
  • Managing IT aspects of employee onboarding/offboarding
  • Created and Maintained IT documentation and inventory
  • Support in developing, maintaining vendor relations
  • Managed, configured, and troubleshoot cloud services (Microsoft)
  • Provided training, orientation for new and modified systems.
  • Maintained system security through regular testing, servicing.
  • Installed new technologies without disrupting workflow.
  • Upgraded hardware, software regularly for optimised systems performance.
  • Managed technology resources within department budgets.
  • Analysed system software requirements to meet operational needs.
  • Recruited, trained, managed IT teams to continually meet service user needs.
  • Negotiated cost-efficient prices with vendors for new systems services.
  • Liaised with service users to ascertain necessary system improvements.
  • Liaised with service users, business managers to meet computing requirements
  • Sourced new emerging technologies to optimise information services.
  • Improved efficiency, productivity by acquiring new skills.
  • Oversaw daily operations to achieve high productivity levels.

IT Support Team Lead

Swift Oil Limited
Lagos
03.2015 - 12.2023
  • Regularly assessing the security of the network and data systems
  • Configure, install and maintain local area networks, hardware, software, and telecommunications services, including routers, bridges, switches, modems, and cabling, and manage Internet service providers
  • Provide support to network users and perform routine system audits to maintain system health and compliance
  • Implement and maintain role-based access controls across tools and applications for the organization
  • Own the supervision of other technical support workers in the group, providing guidance and leadership
  • Proactively monitor systems with a consultative approach, suggesting improvements and changes to enhance operational processes
  • Proactively create and implement IT policy and best practice manuals to ensure organizational alignment with industry standards
  • Stay up to date with the latest trends and best practices in IT security and compliance, recommending necessary improvements and enhancements
  • Manage the administration of Active Directory and Email systems, including tasks such as account creation, deletion, and resolution of email issues through Microsoft Office 365
  • Own the responsibility for tracking group inventory and status for both hardware and software
  • Organize and establish deadlines for major IT projects, including system updates, migrations, problem resolution, upgrades, and outages
  • Identify vulnerabilities specific to network components and ensure that network components and applications operate effectively, maintaining confidentiality, integrity, and availability (CIA).

IT Support Officer

Swift Oil Limited
Lagos
01.2010 - 02.2015
  • Installing and configuring IT software and hardware to ensure optimal functionality and compatibility
  • Monitoring hardware maintenance for end users, addressing issues, and ensuring equipment operates optimally
  • Planning and maintaining network installations, including equipment maintenance to ensure a well-functioning network infrastructure
  • Reporting on the IT inventory status in stores across the organization, assisting with resources management
  • Implementing software upgrades and patches on network-related devices to enhance functionality and security
  • Maintaining records of network activity, including user logs and system performance metrics
  • Ensuring the company complies with standards of operation, such as security and performance benchmarks
  • Providing training and guidance to users to address identified difficulties and enhance their IT capabilities
  • Ensure new they have access to the necessary tools and resources to perform their job responsibilities effectively.

Education

Masters - Electronics and Computer Engineering.

Lagos State University
Nigeria
02/2014 - 01/2024

Bachelor of Engineering - Electrical Electronics Engineering

Federal University Oye
Oye, Ekiti State
02/2021 - 01/2024

Post Graduate Diploma - Electronics and Computer Engineering

Lagos State University Epe
Epe, Lagos
02/2013 - 05/2019

Higher National Diploma - Electronics and Computer Engineering

Federal Polytechnic Offa
Offa, Kwara
02/2006 - 10/2007

ND - Electronics and Computer Engineering

Federal Polytechnic Offa
Offa, Kwara
02/2003 - 11/2004

Skills

  • Scripting experience (python) and understanding of APIs
  • Proficient with MacOS and Windows
  • Excellent English communication
  • Experience with cloud or in-house services/systems administration
  • Positive attitude to work
  • Ability to work effectively in a team
  • Experience with the use of PowerPoint
  • Analytical and Insight-Oriented
  • Network and Hardware Management
  • Cybersecurity
  • Software Installation
  • Critical Thinking and Organization:
  • Technical leadership
  • Application installations
  • People Management
  • Strategic thinking
  • Troubleshooting proficiency
  • Desktop support
  • Time Management
  • Problem-Solver
  • IT Technical Support
  • Application support
  • Hardware upgrades
  • Technical issues analysis
  • Effective communicator
  • Hardware diagnosis
  • Skilled in TCP/IP and WAN

Accomplishments

  • Led the IT Support/Security team at SWIFT OIL LIMITED, enhancing network and data security through regular evaluations.
  • Led the team that implemented SAGE ERP at SWIFT OIL LIMITED used by the Group Accounts department from the Test stage to the Live
  • Configured, installed, and maintained local area networks, hardware, software, and telecommunications services, ensuring effective operation.
  • Proactively monitored systems and suggested process improvements.
  • Developed and communicated standards for network and data security.
  • Collaborated with other departments to report and resolve software, hardware, and operational issues.
  • Implemented and maintained role-based access controls for tools and applications.
  • Identified vulnerabilities in network components and ensured appropriate confidentiality, integrity, and availability (CIA).
  • Managed the administration of Active Directory and Email systems, facilitating account-related tasks.
  • Stayed up to date with IT security and compliance trends, recommending improvements and enhancements.
  • Supervised and mentored other technical support workers.
  • Created and implemented IT policy and best practice manuals.
  • Took responsibility for tracking group inventory and hardware/software status.
  • Organized and established deadlines for major IT projects, including updates, migrations, and upgrades.

Languages

English
Yoruba

Certification

Project Management | DEXA/The Open University UK

Certified in Cyber Security | (ISC)2

Google IT Support | Coursera

CompTIA A+ Certification

CompTIA A+ training | NIIT Ikeja, Lagos State

CompTIA N+ training | NIIT Ikeja, Lagos State

CompTIA S+ training | NIIT Ikeja, Lagos State

Database Management using SQL Server | NIIT Ikeja, Lagos State

PROFESSIONAL MEMBERSHIP

COREN Council for the Regulation of Engineering in Nigeria R59577

NSE Nigerian Society of Engineers MNSE55857

References

References available upon request.

Timeline

Senior IT Admin

Swift Oil Limited
01.2024 - Current

IT Support Team Lead

Swift Oil Limited
03.2015 - 12.2023

IT Support Officer

Swift Oil Limited
01.2010 - 02.2015

Masters - Electronics and Computer Engineering.

Lagos State University
02/2014 - 01/2024

Bachelor of Engineering - Electrical Electronics Engineering

Federal University Oye
02/2021 - 01/2024

Post Graduate Diploma - Electronics and Computer Engineering

Lagos State University Epe
02/2013 - 05/2019

Higher National Diploma - Electronics and Computer Engineering

Federal Polytechnic Offa
02/2006 - 10/2007

ND - Electronics and Computer Engineering

Federal Polytechnic Offa
02/2003 - 11/2004
Olabisi Adeyinka Mabawonku OdeniyiInformation Technology Support