ADEYEMO OLABISI DORCAS
Customer Service Representative
Lagos
Summary
Proven expertise in Customer Service leadership combined with calm, level-headed approach to routine and complex matters.
Willingness to take on added responsibilities to meet team goals,
excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Disciplinary Officer
OAU Campus Fellowship
04.2012
- Formulate rules and regulations of the school, make sure they are obeyed accordingly by both the teachers and students, and give punishment to non-compliance.
Customer Service Manager
Proval Logistics
Lagos
03.2022 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected customer concerns to promote company loyalty.
Logistics officer/Customer Service
Greater Washington Capital Limited
Lagos
01.2017 - 01.2021
- Managed functional areas of logistics.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Conducted research to address shipping errors and packaging mistakes.
- Follow up on all transactions from point of origin to point of destination.
- Managed Customers requests, enquiries and complaints and provide resolution.
Education
Bachelor of Science - Psychology
Obafemi Awolowo University
Nigeria 04.2010 - 04.2015
West African Examination Council certificate. - undefined
Kosofe Junior/ Senior college, kosofe
01.2002 - 01.2008
undefined
Goodnews Nursery & Primary School
01.1995 - 01.2002
Skills
Beyond Ife season VI
Timeline
Customer Service Manager
Proval Logistics
03.2022 - Current
Logistics officer/Customer Service
Greater Washington Capital Limited
01.2017 - 01.2021
Disciplinary Officer
OAU Campus Fellowship
04.2012
Bachelor of Science - Psychology
Obafemi Awolowo University
04.2010 - 04.2015
West African Examination Council certificate. - undefined
Kosofe Junior/ Senior college, kosofe
01.2002 - 01.2008
undefined
Goodnews Nursery & Primary School
01.1995 - 01.2002
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