ADEYEMO OLABISI DORCAS
Customer Service Representative
Lagos
Summary
Proven expertise in Customer Service leadership combined with calm, level-headed approach to routine and complex matters.
Willingness to take on added responsibilities to meet team goals,
excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Disciplinary Officer
OAU Campus Fellowship
04.2012
- Formulate rules and regulations of the school, make sure they are obeyed accordingly by both the teachers and students, and give punishment to non-compliance.
Customer Service Manager
Proval Logistics
Lagos
03.2022 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected customer concerns to promote company loyalty.
Logistics officer/Customer Service
Greater Washington Capital Limited
Lagos
01.2017 - 01.2021
- Managed functional areas of logistics.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Conducted research to address shipping errors and packaging mistakes.
- Follow up on all transactions from point of origin to point of destination.
- Managed Customers requests, enquiries and complaints and provide resolution.
Education
Bachelor of Science - Psychology
Obafemi Awolowo University
Nigeria 04.2010 - 04.2015
West African Examination Council certificate. - undefined
Kosofe Junior/ Senior college, kosofe
01.2002 - 01.2008
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Goodnews Nursery & Primary School
01.1995 - 01.2002
Skills
Beyond Ife season VI
Problem solving
Excellent understanding of Microsoft Office toolsCharacter and Ethics
Attention to Detail
Flexible and Adaptable
Effective Communication
Multidisciplinary team collaboration
Timeline
Customer Service Manager
Proval Logistics
03.2022 - Current
Logistics officer/Customer Service
Greater Washington Capital Limited
01.2017 - 01.2021
Disciplinary Officer
OAU Campus Fellowship
04.2012
Bachelor of Science - Psychology
Obafemi Awolowo University
04.2010 - 04.2015
West African Examination Council certificate. - undefined
Kosofe Junior/ Senior college, kosofe
01.2002 - 01.2008
undefined
Goodnews Nursery & Primary School
01.1995 - 01.2002