Olabanji Oseni
DATABASE ADMINISTRATOR
Lagos
Summary
Flexible Technical support Engineer and Database Administrator with [3] years of experience helping clients maintain smooth operations. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements. Technological enthusiastic, keen on obtaining an opportunity to serve in the capacity that challenges my competence and interest, to acquire new skills and experience in informatics as well as facilitate career growth and job satisfaction. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support specializes in exploiting internal and external relationships to synergistically tackle complex issues, Elicits aids from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology, Expertise in cloud-based computing solutions. Over [4] years in software support in global environment.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Database Administrator
Simplex Business Solutions
Lagos
- Created and updated database designs and data models.
- Created and implemented database designs and data models.
- Tested programs and databases to identify issues and make necessary modifications.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Built databases and table structures for web applications.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Developed and updated databases to handle customer data.
- Conducted tests to identify issues and make necessary modifications.
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Developed scripts and processes for data integration and maintenance.
- Set up and controlled user access levels across databases to protect important data.
- Implemented BI solution framework for business intelligence projects.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
- Modified databases to meet needs and goals determined during planning process.
- Designed and developed analytical data structures.
- Installed and configured middleware in Linux and Windows environments.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Implemented security measures to protect vital business data.
- Authored and coded database descriptions.
- Documentation of database objects such as Views, tables, and stored Procedures.
Technical Support Engineer
Simplex Business Solutions
Lagos
03.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Designed tailored engineering solutions for customers based upon key requirements.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Updated and maintained current customer support database.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
IT Product Owner
Simplex Business Solutions
Lagos
03.2021 - Current
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Improved website visibility through development and implementation of SEO strategies.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Education
Bachelor of Science - Actuarial Science
University Of Lagos
Akoka, Yaba Lagos 07.2016 - 11.2019
High School Diploma -
Federal College Of Education(Technical)
Akoka, Yaba, Lagos 02.2009 - 06.2015
Skills
Compiling data
Accomplishments
- Tested databases to identify and resolve Application vulnerabilities].
- Received promotion to Head Of Department and Team Lead within 3 years.
- Documented and resolved Database Application Issues which led to Effective Business Operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Achieved Go Live through effectively helping with development phases of the customer's client portal.
Timeline
Technical Support Engineer
Simplex Business Solutions
03.2021 - Current
IT Product Owner
Simplex Business Solutions
03.2021 - Current
Bachelor of Science - Actuarial Science
University Of Lagos
07.2016 - 11.2019
High School Diploma -
Federal College Of Education(Technical)
02.2009 - 06.2015
Database Administrator
Simplex Business Solutions
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