OKWUMABUA CYNTHIA.O
Abuja,FCT
Summary
An influential team player highly motivated with core values in attitude and character, keenly pragmatic at fronting and fostering the actualization of corporate goals and objectives without wavering on the rules and conduct governing the organization.
Overview
11
11
years of professional experience
Work History
Senior Legislative Aide
National Assembly of Nigeria
11.2019 - 06.2023
Customer Service Representative
Glacon oil Company Limited
10.2016 - 09.2019
Civic Education Teacher
National Youth Service Corps
05.2015 - 04.2016
Sales Representative
Huawei Technology Nigeria Limited
10.2012 - 01.2014
Education
Master Of Science - Criminology
University Of Abuja
Abuja, Nigeria 09.2021
Bachelor Of Science - Sociology
University Of Abuja
Abuja, Nigeria 09.2014
Skills
Act as a liaison, provide products/services information
Answer questions and resolve any emerging problems that our customer accounts might have
Inform the customers about updates, deals, offers and keep sales funnel in motion
Excellent communication skills both written and verbal
Top-notch technical, analytical, creative and innovative skills
Highly proficient in Microsoft office suite
Outstanding ability to work independently and as a team player
Incredible customer service and relationship building skills
Exceptional ability of passing on knowledge
Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance
Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports
Educationcertifications
- University of Abuja, Master of Science in criminology, 2018-01-01, 2021-12-31
- University of Abuja, Abuja, Bachelor of Science in Sociology and Anthropology, 2010-01-01, 2014-12-31
- University of Abuja, Abuja, National Diploma in Law, 2008-01-01, 2010-12-31
- Good Shepherd Schools, Meiran, Lagos State, Senior Secondary Certificate Examination (SSCE), 2001-01-01, 2007-12-31
- Good Shepherd Schools, Meiran, Lagos State, Junior Secondary Certificate Examination (JSCE), 2001-01-01, 2004-12-31
- Handmaids International Catholic School, Aguda S/Lere Lagos, First School Leaving Certificate (FSLC), 1993-01-01, 2001-12-31
Jobexperiences
- Huawei Technology Nigeria Limited, 2012-10-01, 2014-01-31, Sales Representative
- National Youth Service Corps, 2015-05-01, 2016-04-30, Civic Education Teacher
- Glacon oil Company Limited, 2016-10-01, 2019-09-30, Customer Service Representative
- National Assembly of Nigeria, 2019-11-01, 2023-06-30, Senior Legislative Aide
Professional Development
- Completed training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.
- Completed training in different fields of Health, Safety & Environment.
- Completed training in Project Management.
- Completed training database Management.
Personal Information
- Date of Birth: 04/09/91
- Nationality: Nigerian
- Marital Status: Single
References
Senator Kanu G. Agabi (SAN, CON), Trinity House, Mabushi, Abuja, 08037875228
Training
- Customer service/Interpersonal relationship training, Ubec global solutions, 2013-10-01, 2013-12-31, 133, Old Abeokuta Express Way Abule Egba, Lagos State
- Health, Safety and Environmental courses, Clariontech Training institute Utako Abuja, 2020-09-01, 2020-12-31
Timeline
Senior Legislative Aide
National Assembly of Nigeria
11.2019 - 06.2023
Customer Service Representative
Glacon oil Company Limited
10.2016 - 09.2019
Civic Education Teacher
National Youth Service Corps
05.2015 - 04.2016
Sales Representative
Huawei Technology Nigeria Limited
10.2012 - 01.2014
Master Of Science - Criminology
University Of Abuja
Bachelor Of Science - Sociology
University Of Abuja