OKPOHWORHO FAITH
Abuja
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ADMIN/CUSTOMER SERVICE REPRESENTATIVE
LIMI HOSPITAL ABUJA
11.2023 - Current
- Provided information and assistance to patients regarding appointments, procedures, and general inquiries
- Addressed patient complaints and concerns in a timely and empathetic manner, aiming for swift resolution and maintaining patient satisfaction
- Managed appointment scheduling, rescheduling, and cancellations, ensuring efficient utilization of resources and minimizing patient waiting times
- Assisted patients with billing inquiries, explaining charges, and helping resolve billing disputes or discrepancies
- Collected feedback from patients regarding their experiences and suggestions for improvement, and relaying this information to relevant departments for action
- Served as advocates for patients' needs and concerns, ensuring their voices are heard and addressed within the healthcare system
- Facilitated communication between different departments to ensure seamless coordination of patient care and services
- Monitored service quality standards and identifying areas for improvement in patient service delivery
- Handled emergency situations or crises involving patients or visitors with professionalism and composure, following established protocols.
LABORATORY ASSISTANT, DATA ANALYST, RESEARCHER
NATIONAL HOSPITAL ABUJA
08.2022 - 05.2023
- Recording, reporting, and posting of specimen results in company software
- Processing hematology and chemistry samples
- Reducing the occurrence of lab test errors for improved reliability and to avoid the need for retesting
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Monitoring pre-analytic, analytic and post-analytic sections of exam tests
- Statistics Analyst
- Collaborated with other departments to ensure data accuracy and integrity
- Adhered to safety protocols in each laboratory area
- Collaborated with colleagues across departments to ensure the accuracy of collected data.
COUNSELOR FOR SGBV SURVIVORS AND RETURNED MIGRANTS
UNESCO JAPAN
- Monitored Behavior in individual and group sessions and interviewed when necessary
- Facilitated therapeutic groups that addressed treatment issues and reinforced survivors treatment plans
- Collected personal data from survivors to complete intake paper work
- Worked with an interdisciplinary team to develop individualized treatment intervention
- Counseled survivors of sex abuse and illegal Migrants.
LABORTORY ASSISTANT
LILY HOSPITALS WARRI, DELTA STATE
- Obtained samples for testing following standard protocols
- Cleaned, maintained, and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
- Maintained clean and organized work area with adequate supplies and reagents
- Monitored lab supplies and proactively replenished them for convenience and availability
- Isolated, identified, and prepared specimens for examination
- Collected information and samples in support of staff research
- Maintained detailed logs of experiments and relevant data and updated databases with new information
- Drawing of blood samples from patients.
OPERATIONS MANAGER
IMORIAN BY NENE
01.2018 - 01.2021
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Communicated plans and actions to meet departmental goals
- Offered constructive feedback to team members, boosting overall job performance
- Analyzed and resolved quality and customer service issues, recommending system improvements.
PERSONAL ASSISTANT
ISHAZ REAL ESTATE
01.2018 - 01.2019
- Scheduled meetings and appointments for senior-level staff members
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
- Managed high priority and confidential information
- Performed data entry into various databases ensuring accuracy of information entered
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors
- Answered calls and emails from clients and delivered messages on behalf of executives
- Provided administrative support to senior executives, including scheduling and coordinating meetings, preparing agendas, taking minutes, and managing correspondence
- Prioritized tasks, keeping diligent track of project timelines and deadlines.
Education
Bachelor of Science (Bsc) - Microbiology
Covenant University
01.2022
Senior School Certificate Examination (SSCE) -
Technical High School
01.2016
Junior Secondary School -
Preston International School
01.2013
Skills
- Office Tools (Microsoft Word, Excel, Power Point)
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- Mental Health Support
- Self-care strategies
- Building rapport
- Crisis Intervention Techniques
- Behavior monitoring
- Career Counseling
- Client Needs Assessment
- Office Administration
Hobbies and Interests
- Reading
- Listening to Music
- Travel
- Research
Certification
- Training program on Re-integration handbook (IOM)
- Training on mental health and psychosocial support theatre capacity building and implementation (IOM)
- UNESCO training on psychosocial counselling (the use of sports as a counselling tool for SGBV survivors and returnees)
- 2022 Global enterprise Experience (A Victoria University of Wellington project)
- UNICEF training on how to provide adequate nutrition for adolescents (August 2018)
- Diploma in Leadership Development (African Leadership Development Centre)
Personal Information
Date of Birth: 08/18/00
Awards
CHAMPION OF THE PROJECT- SGBV SURVIVORS AND RETURNEE COUNSELLING
References
- Dr Austin Okogun, CEO Lily Hospital, +2347053351700
- Ogbonna Francess, CEO Imorian by Nene, +2347026992407
Timeline
ADMIN/CUSTOMER SERVICE REPRESENTATIVE
LIMI HOSPITAL ABUJA
11.2023 - Current
LABORATORY ASSISTANT, DATA ANALYST, RESEARCHER
NATIONAL HOSPITAL ABUJA
08.2022 - 05.2023
OPERATIONS MANAGER
IMORIAN BY NENE
01.2018 - 01.2021
PERSONAL ASSISTANT
ISHAZ REAL ESTATE
01.2018 - 01.2019
COUNSELOR FOR SGBV SURVIVORS AND RETURNED MIGRANTS
UNESCO JAPAN
LABORTORY ASSISTANT
LILY HOSPITALS WARRI, DELTA STATE
Bachelor of Science (Bsc) - Microbiology
Covenant University
Senior School Certificate Examination (SSCE) -
Technical High School
Junior Secondary School -
Preston International School
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