OKPE NNANNA ORJI
Customer Relationship Officer
Ajah,Lagos
Summary
Customer Relationship Agent with over two years of successful experience in satisfying customers in both Hospitality and Fintech Industry. Recognized consistently for performance excellence and contributions to success in Service industry. Strengths in Client Relationship Management and Interpersonal skills backed by training in Tourism Management.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Online Sales Representative
PATRICIA TECHNOLOGIES LTD
Lekki, Lagos
06.2018 - 04.2021
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Developed and implemented sales strategies to increase revenue.
- Developed and executed plans to monitor standard process adherence.
- Generated more than $1500 in daily sales with successful marketing, sales and customer relations approaches
- Completed minimum of 40 transactions in airtime to cash conversion, transactions conflict resolution, payment settlement, among others.
- Handled up to 150 transactions within 7 hours timeframe to address customer inquiries and concerns
Office Assistant
BENIAN GENERAL SERVICE LIMITED
Jos, Plateau
02.2017 - 10.2017
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Managed over 20 Customer calls Per day.
Supervisor
K-Suite Restaurant
Apo, Abuja
02.2016 - 09.2016
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Oversee all front and back of the house restaurant operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Managed workflow and increased sales by 10%.
Education
Higher National Diploma - Tourism Management
Federal Polytechnics Idah
Kogi State. 09.2013 - 11.2015
Ordinary National Diploma - Hospitality Management
Institute of Management And Technology
Enugu State. 07.2010 - 08.2012
Skills
Good organizational & administrative skills
Good written and verbal English
Accuracy and attention to details
Computer literate with good knowledge of MS Outlook, Word & Excel
Basic understanding of sales principles and customer service practices
Negotiation Skill
Conflict Resolution Skill
Good Telephone Etiquette
Certification
[Business Analysis and Process Management], [Coursera] - [Nov.2021]
Timeline
[Business Analysis and Process Management], [Coursera] - [Nov.2021]
11-2021
[Business Operations Support in Google Sheets], [Coursera] - [Nov.2021]
11-2021
[Introduction to CRM with Hubspot], [Coursera] - [Nov.2021]
11-2021
[Inbound Sales), [HubSpot Academy] - [Nov.2021-Dec 2023]
11-2021
[Certificate of Achievement- Jobberman Softskill Training], [Jobberman] - [Nov.2021]
11-2021
Online Sales Representative
PATRICIA TECHNOLOGIES LTD
06.2018 - 04.2021
Office Assistant
BENIAN GENERAL SERVICE LIMITED
02.2017 - 10.2017
Supervisor
K-Suite Restaurant
02.2016 - 09.2016
Higher National Diploma - Tourism Management
Federal Polytechnics Idah
09.2013 - 11.2015
Ordinary National Diploma - Hospitality Management
Institute of Management And Technology
07.2010 - 08.2012