OKONKWO NKIRU SONIA
Business Manager
Lagos
Summary
Experienced sales and administrative manager with 13 years' successful experience in relationship management, staff and customer support with recognized strengths in client portfolio maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive procedures and systems. Co-ordinate and control all activities in the office effectively and efficiently to help the organization achieve its objectives and goals. Supervision, training, reporting, payroll, maintenance and administration. Knowledge of basic accounting Office facilities management Excellent working knowledge using Windows systems: Microsoft Excel, Microsoft Word, Graphic Suites, Microsoft PowerPoint, Adobe. Develop, plan, execute projects, reports and analysis. Develop, design and produce company literature and documentary. Plan and manage events of diverse magnitudes. Manage public relations portfolio for various clients with increased customer retention. Utilizing persuasion/mediation skills in resolving client queries and resolving issues in the workplace.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Manager, HR, Admin and Operations
Legionhill Facilitators Limited
06.2019 - 02.2023
- Oversee the daily workflow of the department
- Manage the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants, collaborate with department managers to understand skills and competencies required for openings
- Provides constructive and timely performance evaluations
- Handle discipline and termination of employment in accordance with company policy
- Partner with management to understand, interpret and cascade the organization's overall vision, human resource and talent strategy particularly across all departments
- Provide support and guidance to management, and other staff in admin and HR related issues; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
- Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talents
- Create learning and development programs and initiatives that provide internal development opportunities for employees
- Oversee employee disciplinary meetings, terminations, and investigations
- Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Perform other duties as assigned.
HOD Sales/Admin
Sawtel Siemens Enterprise Communications
01.2012 - 01.2019
- Maintenance of daily office operations
- Manage HR activities (staff enrollment and onboarding, payroll administration, training and performance reviews)
- Design and implementation of the company's sales and marketing plan
- Managing business development, pre-sales and relationships
- New products development
- Strategic accounts management
- General administration and operations
- Negotiation of agreements between employees to clarify misunderstood directions and resolving of conflicts affecting performance
- Supervision of customer care/marketing personnel in providing excellent customer service to callers requiring assistance for our mobile devices
- Devoted special emphasis to punctuality and maintenance of outstanding attendance record
- Worked with our technical unit to resolve problems, improve operations and provide exceptional customer service.
Manager (Operations & Fundraising)
Jordan Transformation Foundation
01.2010 - 01.2012
- Operations and Fundraising
- Worked with 3 communities within the Lagos metropolis to train and empower over 600 men and women to be economically relevant and financially independent, thereby contributing to the socio-economic development of their communities and the nation at large
- Managed Operations, Fundraising, Human Resources/Payroll and General Administrative processes of the Foundation
- Quickly and effectively solved staff’, volunteers’ and students’ challenges.
Sales Executive/Accounts Manager
EM West Africa Ltd
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Relationship Management/Customer Service.
21st Century Technologies
01.2007 - 01.2009
- . Identified opportunities for upselling or cross-selling within the existing client base.
- Increased customer satisfaction levels with prompt issue resolution and proactive support.
- Implemented targeted marketing campaigns to attract potential clients and generate interest in company offerings.
- Delivered exceptional customer service, ensuring high retention rates and repeat business from satisfied clients.
- . Maintained detailed records of all client communications for easy reference during future engagements.
- Streamlined internal processes for better efficiency, leading to improved client relationship management.
- Actively participated in industry conferences and events to stay current on market developments and maintain professional network connections.
- Enhanced client relationships by implementing personalized communication strategies and regular followups.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with the billing and technical departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Bachelor of Arts - Mass Communication
University of Nigeria, Nsukka
Enugu, Nigeria 04.2001 -
Skills
Billingundefined
Certification
Diploma in Project Management
Timeline
Accounting Fundamentals
03-2021
Manager, HR, Admin and Operations
Legionhill Facilitators Limited
06.2019 - 02.2023
Diploma in Project Management
06-2018
Diploma in Human Resources
05-2015
HOD Sales/Admin
Sawtel Siemens Enterprise Communications
01.2012 - 01.2019
Manager (Operations & Fundraising)
Jordan Transformation Foundation
01.2010 - 01.2012
Relationship Management/Customer Service.
21st Century Technologies
01.2007 - 01.2009
Bachelor of Arts - Mass Communication
University of Nigeria, Nsukka
04.2001 -
Sales Executive/Accounts Manager
EM West Africa Ltd
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