Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Training
Hobbies and Interests
References
Timeline
Generic

Okoh Lauretta

Summary

I seek a role in a dynamic workplace, where professionalism, initiative, career development, and teamwork are the watchwords. Where also, my skills will be effectively utilized and better sharpened to achieve the organizational objectives as well as my career aspirations.

I am an enthusiastic Business development executive, Account manager, HR professional, HRBP, Talent acquisition, Business Developer, Client/Customer Relations, and Interfacing with individuals from different backgrounds and cultures. My capabilities also include Business Support, Project Management, Social work, Talent acquisition/recruitment, people management, performance management, learning and development, Presentation skills, and policy review and development. A highly strategic-oriented individual who can drive results in a multi-disciplined team.Highly level display of entrepreneurial spirit in the work environment Good self-starter – An individual with tremendous human relationship and interpersonal skills breaking communication barriers in the work environment. Good leadership skills in managing, developing, motivating, and working with a complex team to a high-performing team An energetic HR Staffing professional who is passionate about meeting and exceeding the goals of the organization. Offering new ideas and having exceptional skills in organization and communication. Experience in full-cycle Business support, account management, working with hiring managers on creating requisitions and job descriptions, building business Communication, and working with all levels of management within the organization

Overview

7
7
years of professional experience

Work History

Team Lead- Business Development

SUDO-AFRICA
08.2023 - Current
  • Provided overall direction, set goals for the escalation department, and established norms and standards of practice
  • Responded to crises and emergencies with patience and proper communication, Coached and gave special negotiation training to internal and external team members Provided feedback based on established KPI metrics to help realize overall business goals Provided training and mentoring to other members of the team
  • Increased client base by identifying and targeting potential customers through market research and strategic outreach with the team
  • Developed and led the team to maintain strong relationships with key clients, resulting in increased revenue and repeat business.
  • Implemented successful sales strategies to penetrate new markets and expand the company's footprint with the team to achieve success
  • Collaborated with cross-functional teams to develop innovative solutions for clients'' unique business challenges, leading to customer satisfaction and loyalty.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Trained the team on onboarding new clients from initiating contact to closing deals to customer service, negotiations handling, and organizing strategies.
  • Presented a professional image consistent with the company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.
  • Identified, recommended and implemented opportunities for improvement across sales and marketing operations.
  • Customized product solutions to increase customer satisfaction.
  • Enhanced processes to achieve lead generation goals, report on metrics and obtain KPIs.
  • Evaluated the effectiveness of current sales methodologies and recommended adjustments as needed to improve overall performance and meet changing market demands.
  • Enhanced the company's reputation within the industry by actively participating in relevant conferences, trade shows, and networking events.
  • Delivered impressive sales presentations that clearly communicated the value of products and services offered to prospective clients.

Business Development Executive

SUDO-AFRICA
06.2022 - 08.2023
  • Identifying business opportunities to pursue and creating business proposals to support their ideas Familiarizing with all products and services offered by our company
  • Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department
  • Attending networking activities to research and connect with prospective clients
  • Maintaining meaningful relationships with existing clients to ensure that they are retained
  • Suggesting upgrades or added products and services that may be of interest to clients
  • Crafting business proposals and contracts to draw in more revenue from clients
  • Negotiating with clients to secure the most attractive prices
  • Equipping staff with the technical and social skills needed to enhance sales
  • Reviewing clients' feedback and implementing necessary changes
  • Remaining in tune with trends in consumption to ensure that our offerings remain relevant
  • Overseeing the implementation of business development strategies to heighten company profitability
  • Working closely with upper management and members of the business development
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Generated advertising brochure for vendor use.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Contributed to industry events and trade shows to showcase products and gather industry intelligence.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.

HR/Business Development

WashRyte Laundromat (Freelance Consultation)
01.2022 - 03.2023
  • Analyzing current and past financial data and providing strategies to cut costs and increase revenue Supports the TA team in identifying company-wide recruitment needs
  • Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting in the interview process Suggest proper media for approaching the right caliber of candidates Follow up and Coordinate interviews Execute pre-screening, phone/face-to-face interviews for job applicants Submit Candidate’s offers and follow up until placing Ensuring background and reference checks are completed Preparing new employee files

HRBP/ SNR HR Talent Acquisition Specialist

Gratitude India Africa & Asia
01.2022 - 06.2022
  • Target and acquire unique talent that fills a certain niche within a boutique management consulting firm
  • Managed company-wide sourcing campaigns through networking events, social media, and job boards Managed the candidate experience by being the initial contact, moving candidates through the interviewing process, pre-screening, and maintaining the recruitment pipeline
  • Supported the conversion of the recruiting process from CRM to Tale software
  • Implemented and trained C-suite-level executives in the recruitment and interviewing process
  • Re-designed and implemented an onboarding and off-boarding process Generated weekly metrics and reports to assess variances and ensure continuous improvement of the recruitment, onboarding, and off-boarding process
  • Provided administrative support for the finance and talent management department
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Enhanced candidate experience by implementing a streamlined application process and timely communication.
  • Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Negotiated favorable terms with external vendors for recruitment tools and services, optimizing budget allocation while maximizing impact on talent acquisition efforts.
  • Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
  • Facilitated internal mobility opportunities through proactive identification of high-potential employees suitable for advancement or lateral moves within the organization.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

HR recruiter/TA

IHS Towers
12.2019 - 12.2021
  • Participating and Ensuring Compliance with the company’s recruitment process
  • Manage Placement of internal and external advertisements for the vacant position Supports the TA team in identifying company-wide recruitment needs
  • Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting in the interview process Suggest proper media for approaching the right caliber of candidates Follow up and Coordinate interviews Execute pre-screening and/or final face-to-face interview for job applicants Submit Candidate’s offers and follow up until placing Ensuring background and reference checks are completed Preparing new employee files
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.

HR Customer Care/Administrator

IHS Towers, Victoria Island
09.2017 - 12.2019
  • Receiving and redirecting incoming calls Processing incoming mail - Creating and distributing document providing customer service to organization employees Serving as a point of contact with benefit vendors/administrators Maintaining computer system by updating and entering data Setting appointments and arranging meetings Maintaining calendars for the management team Compiling reports and spreadsheets and preparing spreadsheets Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting in the interview process Reviewing and renewing company policies and legal compliance Arranging Couriers and dispatching them Ordering, purchasing, receiving, dispatching, and stocktaking materials, goods, and consumables, including compiling orders, unpacking, checking items communicating with external partners Reporting regularly on HR metrics, such as company turnover Being the first point of contact for employees on any HR-related queries Assisting with payroll by providing the department with relevant employee information, I.e
  • Holiday and sick days taken Helping with various arrangements internally, from travel to processing expenses Being organized and able to prioritize is vital, as is having good communicator
  • Streamlined customer care processes for improved response times and issue resolution.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

HR/Administrative officer

Blue brooks Schools
02.2017 - 08.2017
  • Ordering, purchasing, receiving, dispatching, and stocktaking materials, goods, and consumables, including compiling orders, unpacking, checking, sorting, shelving, and storing items Undertaking other related duties as determined by the principal or the supervisor Participating recruitment process Arranging quotations for the purchase, maintenance, and disposal of office and classroom equipment
  • Maintaining filing, indexing, or record systems
  • Collecting, distributing, and posting mail Using computer-based programs/systems to design, layout, and print school publications and learning materials Photocopying, duplicating, and printing/binding of school documents and learning materials
  • Recording, transcribing and collating information including the operation of computerized administrative systems Maintaining equipment, learning material, and resources at a suitable standard
  • Implementation of learning and other programs, under the supervision of a teacher.

Education

B.sc Public Administration & Local Management -

University of Benin
Benin-City, Edo
12.2017

Skills

  • Brand Awareness
  • Sales Reporting
  • Sales Presentations
  • Pipeline Management
  • Objection handling
  • Excellent Communication
  • Sales Techniques
  • Team Collaboration

    • Technical Tools

  • Salesforce CRM
  • Powerpoint, Excel, Business Process Automation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets for the entire team
  • Sale Pipeline - Contact Initiation- Close Deal
  • Product management -Overseeing the product start stage to selling and generating 85% revenue
  • Resolved product issues through consumer testing.
  • Documented and resolved issues that led to results.
  • Achieved results by completing a big partnership project with accuracy and efficiency.
  • Supervised team of seven (7) staff members.
  • Collaborated with a team of nine (9) in the development of the virtual POS system.
  • Achieved results through effectively helping with team tasks.

Affiliations

  • Associate Chartered Institute of Personnel Management (ACIPM)
  • Human Resource Licensed Practitioner (HRM)
  • Pre Sales Management (PSM)

Training

  • 2019-11-01, Certified Safety and Fire Service
  • 2018-10-01, Certified in Health, Safety, and Environment. - American Heart Association Corporate Social Responsibility (CSR Volunteer)
  • 2020-01-01, The Africa Employability Summit – Human Resource (2020) Customer service management
  • 2021- 09-01, Analyzing and Visualizing Data with Microsoft Power BI
  • 2023-01 -08, Customer success -Customer Journey Mapping
  • 2023-08-08, Developing your Team -Teamwork from forming to performing
  • Credible Leadership Foundations (ccl-1)
  • Sales pipeline and negotiation
  • Management and Leadership skills

Hobbies and Interests

  • Traveling and visiting new places
  • Having or being engaged in Intellectual discussions.

References

To be provided on request.

Timeline

Team Lead- Business Development

SUDO-AFRICA
08.2023 - Current

Business Development Executive

SUDO-AFRICA
06.2022 - 08.2023

HR/Business Development

WashRyte Laundromat (Freelance Consultation)
01.2022 - 03.2023

HRBP/ SNR HR Talent Acquisition Specialist

Gratitude India Africa & Asia
01.2022 - 06.2022

HR recruiter/TA

IHS Towers
12.2019 - 12.2021

HR Customer Care/Administrator

IHS Towers, Victoria Island
09.2017 - 12.2019

HR/Administrative officer

Blue brooks Schools
02.2017 - 08.2017

B.sc Public Administration & Local Management -

University of Benin

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Okoh Lauretta