Oko Chukwuemeka
Nsukka,Enugu
Summary
Accomplished Customer Service Representative and a Sales manager of Three years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.Demonstrates exceptional communication skills, Proven ability to handle pressure, manage time effectively, and prioritise tasks without compromising service quality. Skilled in problem-solving, team leadership skill with the ability to multitask .
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Delightcommunication
Enugu, NIGERIA
01.2019 - 03.2021
- I was very intentional in building strong relationships with my customers which helped creating an effective communication between customer and our Company and also foasting the Company loyalty.
- I also handled returns and exchanges efficiently maintaining high levels of customer satisfaction. I was responsible for managing product returns and exchanges in a way that was smooth, quick, and hassle-free for customers—while keeping them happy throughout the process.
- I also helped Improved customer satisfaction by effectively handling complaints and inquiries. I was able to manage customer complaints in a very professional way.
- With the help of the Company sales team, we were able to maximise product visibility and sales for smooth transcation for our Customer.
Sales manager
Delightcompany
Enugu, Nigeria
03.2020 - 12.2020
- My responsibility was to cultivated strong relationships with suppliers and other sectors to ensure smooth operations.
- I also guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- I propelled the company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- I also lead high-performance sales teams, ensuring achievement of targets.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Improved bottom-line( net profit) results with meticulous budget control. I helped the company increase its earnings by boosting revenue, reducing costs.
Education
Bachelor of Science - Pysicology
University of Nigeria Nsukka
Enugu, Nigeria 03.2019 - 02.2024
Skills
Problem Solving Skill Empathy and Patience
Commuication Skill
- Clear verbal and written communication
- E-Commerce experience
- Email administration
- Relationship Management
- Ability to explain complex information simply
- Active listening to understand customer needs
- Quickly identifying issues and finding solutions
- Thinking creatively to resolve complaints
- Pressure handling
- Creating better ways to resolving arising issues
Time Management skill
- Handling multiple inquiries efficiently
- Proactive follow-up behaviour
- Prioritizing tasks without compromising service quality
- Multitasking and still able to work effectively and smartly
- Understanding customer emotions and frustrations
- Staying calm and respectful, even with difficult customers
- Showing genuine care and concern
Team Leadership Skill
- Public speaking
- Conflict Resolution
- Complaint resolution
- Solution development
Microsoft office Skill
MY ACHIEVEMENT
I'm currently learning more tech skill( Programming skills, software development skill). i won sport metals during my school days, I was actively invloved in sport and recreaction activity and volunteered in enviromental enagement.
Languages
English
Advanced
Affiliations
- swimming , playing football,playing games
Certification
- A Bsc holder in Psycology from University of Nigeria Nsukka( Unn)
Accomplishments
Bsc Holder of Pyscology, Sales Manager and Custormer Service Respresentative.
Timeline
Sales manager
Delightcompany
03.2020 - 12.2020
Bachelor of Science - Pysicology
University of Nigeria Nsukka
03.2019 - 02.2024
Customer service representative
Delightcommunication
01.2019 - 03.2021
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