OKECHUKWU ONYEKA OGECHI
Insurance Officer
Ontario, Oshawa
Summary
A highly energetic, dedicated, and driven individual with a passion, seeking a challenging career in a dynamic, fast-paced organization. Objective is to leverage proven leadership, communication, and relationship-building skills to drive significant contributions to the growth and success of a company that values excellence. With a strong commitment to continuous learning and professional development, aim to enhance expertise and evolve as a consummate professional am also, Service-oriented Claim Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Technical Claim Officer
PRUDENTIAL ZENITH LIFE INSURANCE
Lagos, LAGOS
2 2021 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Fostered strong relationships with policyholders, agents, and internal stakeholders for prompt resolution of claims-related issues.
Ensured adherence to industry regulations and guidelines, maintaining 100% compliance record. - Drafted reports outlining findings from investigations and recommending corrective action.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Reviewed and assessed life insurance claims to determine eligibility and benefit amounts, ensuring compliance with policy terms and conditions. Conducted thorough investigations, including gathering and analyzing medical records, policy documentation, and other pertinent information.
- Maintained strict adherence to industry regulations, minimizing risk exposure for organization.
Administrative Personal
ZOOM OUTSOURCING & LOGISTICS
Lagos, LA
05.2018 - 01.2021
- Scheduled meetings and appointments and managed travel arrangements.
- Provided administrative support to executive team.
- Answered and directed phone calls in timely manner.
- Regularly train over 200 employees in company policy and procedures
- Manage customer relationship management (CRM) database and communicate corporate objectives across departments
- Implemented loss prevention plans resulting in 4% decrease in financial losses
- Optimized executive workflow through proficient calendar management and timely reminders of important deadlines or events.
- Provided exceptional support to executives by handling confidential information discreetly and maintaining discretion in sensitive situations.
- Managed multiple priorities in fast-paced environment ensuring deadlines were met and tasks executed with precision.
- Maintained up-to-date database of contacts facilitating quick access to key stakeholders when required enhancing networking opportunities.
Assistant Teacher
GOVERNMNET PRIMARY SCHOOL OKONDI
Calabar, CR
05.2017 - 04.2018
- Provided individualized support and guidance to at-risk youth.
- Facilitated recreational activities for groups of children.
- Developed and implemented behavior management plans for youth.
- Assisted in lessons, curriculum and homework planning.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored students during quizzes and tests.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teacher and administrators to enforce school policies and procedures.
- Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
- Planned, prepared and presented group assignments to encourage collaboration.
Executive Sales Manager
COOL AUTO MAX
Lagos, LA
11.2016 - 05.2017
- Greeted customers, answered phone calls and emails to provide customer service.
- Assisted in showroom to answer questions about car models and features.
- Organized test drives for customers to help them decide on car model.
- Prepared paperwork for sales transactions and ensured accuracy of information.
- Improved productivity while reducing staffing and operational costs by 10%
- Built strong referral network through exceptional service delivery, resulting in consistent flow of new leads from satisfied clients.
- Championed corporate social responsibility initiatives within organization to improve brand reputation and forge stronger community ties.
- Developed high-performing sales teams through recruitment, training, coaching, and performance management.
- Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
Event Planner
STANDARD RESTAURANT
Lagos, LA
07.2009 - 12.2012
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Assisted in preparation of budgets and monitored expenses throughout duration of event.
- Supervised 15 helpers and co-workers
- Coordinated seamless transitions between event segments, maintaining a smooth flow and minimizing downtime for attendees.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Adapted quickly to unforeseen circumstances or changes in event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
Education
BSc. Second Class (Honors): Lower Division - Banking And Finance
IMO STATE UNIVERSITY OWERRI
Imo State 01.2012 - 11.2016
WAEC Certificate -
GREAT TRINITY COLLEGE
Lagos State 05.2009 - 06.2009
Skills
Strategy Development
Accomplishments
As a Retail Life Claims Officer, I played a pivotal role in managing and processing life insurance claims, ensuring prompt and accurate settlements for policyholders. Leveraging my analytical mindset, technical expertise, and excellent communication skills, I effectively investigated claims, collaborated with cross-functional teams, and introduced innovative solutions to enhance the claims process, driving business growth and customer satisfaction.
Improved claims processing time by 30% through process optimization and automation, resulting in enhanced customer satisfaction and reduced costs.
Successfully reduced the claims ratio by 25% through diligent investigation, negotiation, and settlement of claims, leading to significant cost savings for the company.
Introduced a data-driven approach to claims analysis, identifying trends and patterns, enabling proactive claims management and improved risk assessment.
Fostered strong relationships with policyholders, agents, and internal stakeholders for prompt resolution of claims-related issues.
Ensured adherence to industry regulations and guidelines, maintaining a 100% compliance record.
Presidential Award of Special Recognition 2017
(Anti-Corruption CDS Group Nysc)
Affiliations
DESIGNING SUSTAINABLE CLAIM MANAGEMNET PROCESSES July 13th and 14th, 2021.
Languages
English
Upper intermediate
B2
French
Elementary
A2
Certification
Data Analytics
Interests
Sports
Traveling
Volunteering
Foreign Languages
Gaming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsSoftware
Power bi
Excel
CRM
Microsoft Tools
Timeline
Data Analytics
06-2024
Excellence in Life Insurance and Retirement Savings Management
05-2024
Beneficial Ownership, Transparency, Proliferation Financing and Targeted Financial Sanctions: Practical Guidance, Red Flags, Cases and New Developments,
08-2023
Designing Sustainable Claims Management Processes
04-2021
Administrative Personal
ZOOM OUTSOURCING & LOGISTICS
05.2018 - 01.2021
Assistant Teacher
GOVERNMNET PRIMARY SCHOOL OKONDI
05.2017 - 04.2018
Executive Sales Manager
COOL AUTO MAX
11.2016 - 05.2017
BSc. Second Class (Honors): Lower Division - Banking And Finance
IMO STATE UNIVERSITY OWERRI
01.2012 - 11.2016
Event Planner
STANDARD RESTAURANT
07.2009 - 12.2012
WAEC Certificate -
GREAT TRINITY COLLEGE
05.2009 - 06.2009
Technical Claim Officer
PRUDENTIAL ZENITH LIFE INSURANCE
2 2021 - Current
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