Reading, Meeting People and Networking
Okechukwu Okeke
Banker
Ajah,Lagos
Summary
Enthusiastic Reconciliation Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of E-business space and Branch operations with several trainings in digital Banking. Motivated to learn, grow and excel in any Financial Institutions.
Overview
4
4
Certifications
11
11
years of post-secondary education
8
8
years of professional experience
Work History
Reconciliation Officer
Keystone Bank
Victoria Island , Lagos
02.2019 - Current
- Collation of data and rendition of daily, monthly and quarterly reports and returns to REMITA E-payments processing and settlement
- Timely reconciliation of online real time GLs to avoid duplications and quick recovery to avoid loss of funds e.g. NAPs, NIP, Auto Pay etc.
- Work with Settlement Team to ensure that settlement entry is passed timely and the GLs reconciled .
- Liaise with Refund Team to ensure correct and timely refund to our customers where transaction failed.
- Liaison with other banks on dispute arbitration and management portal and timely response to queries.
- Handling of complaints from branches and other business units on settlement and refund issues via the bank help desk.
- Work with the bank Control Team during CBN visit to defend/explain all entries in our GLs to avoid penalties attached.
- Monitoring Internal GLs used by the Unit and proof items accordingly.
- Respond to inquiries on mail and telex from all branches bank wide on reconciliation and settlement issues.
- Match out transaction items on the auto reconciliation portal to give room to inter day reconciliations.
- Prepare daily the funds flow statement and the NOP based on details received from treasury .
- Prepare the Bank GLs for Quarterly, Mid -Year and yearly CBN Examiners review.
- Investigate/chase open items for either recovery or refunds back to customers.
- Prepare weekly and monthly Proof for all assigned GLs and submit to Internal control for review and recommendation where applicable.
- Any other functions as may be assigned by Line Manager
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Client Service Exe (E-Payment & Collection Officer
Standard Chartered Bank
Victoria Island, Lagos
01.2018 - 12.2018
- Handle and coordinate the work within the unit to ensure day-to-day works and procedures are implemented effectively.
- Maintain staff morale to improve productivity within the departments
- Manage vendor’s/service providers to ensure SLA adherence and to ensure that smooth, efficient support is provided.
- Coordinate activities of the E-payments & collections unit to achieve maximum uptime of 24/7 across all payment platforms.
- Ensure that staffs are trained to avoid knowledge gap and for process improvement
- Efficient support for Branch Operations as regards meeting up of demands and proper prioritization of assigned responsibilities
- Prompt processing of internal and external payments on available platforms, with minimal error and within assigned SLA
- Implementation of strategies/ campaigns to drive E-Payment and collections platforms across identified audiences
- Maintaining very good relationship with our contact officials both internal and external to ensure prompt handling of our transactions.
- Evaluate project performance and effectiveness for the E-Payment & collection projects pursued by the functions and responsibilities of department
- Support the functions of each department according to the needs of the work, such as: data collection, writing report, coordinate with other department
- Perform and complete the task assigned by the higher authorities
Client Service Executive (ATM Business Support)
Standard Chartered Bank
Victoria Island , Lagos
12.2015 - 12.2017
- Monitor and ensure ATM KPI (inclusive of uptime) is met at all times
- Handle calls in response to ATM malfunctions nationwide
- Collating ATM uptime reports, Alternate channels reports, ATM KRI report, Remote Banking KRI report and KPI report
- Online and real time monitoring of the ATM: using putty/sparrow. The real time statuses of all ATMs are monitored and abnormalities (OFFL, CLS) are investigated and resolved. The ATM custodians in the branches are informed of such abnormalities and the responsibility is on them to resolve the issues.
- Online and real time monitoring of the ATM: using putty/sparrow. The real time statuses of all ATMs are monitored and abnormalities (OFFL, CLS) are investigated and resolved. The ATM custodians in the branches are informed of such abnormalities and the responsibility is on them to resolve the issues.
- Work with other business units Global Sourcing, GTO (IT), Marketing and PMO for better service delivery. Work with GS on issues relating to vendor management & requisitions, IT on issues on ATM link connectivity (network link & hardware failures), Marketing on issues relating to branding and PMO on issues as regards new projects, structures etc.
- Coordinate activities of the ATM custodian to achieve maximum uptime e.g. fast tracking end to end resolution on ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS
- Handle all administrative requisitions and documentations in the unit. e.g. raising RMS, e-procurements etc. The RMS and E procurements are links available on the i-connect page
- Manage local vendor’s/service providers to ensure SLA adherence
- Ensure business continuity through effective BCP/DR testing (on ATM and all other streams)
- Work with CRES, PMO, Global Sourcing, Technology on new projects e.g. ATM installation, ATM redeployment etc.
- Participate in Service calls, incident management calls weekly for all digital channels
- Prepare regular/adhoc reports requested by regulators (on ATM and all other streams)
- Handle, along with other stakeholders, all ATM purchasing, commissioning and decommissioning projects
- Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
- Completion of all mandatory risk and compliance training including e-learning within stated timeframes
- Proactive identification of risks and concerns, including escalation to all relevant stakeholders
- Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls
Branch Operations & Service Officer
Standard Chartered Bank
Victoria Island, Lagos
02.2014 - 11.2015
- Supervise the Tellers/Operations Staff in the absence of the Branch Operations Manager
- To monitor ATM uptime for maximum utilization and ensure daily, weekly and monthly reconciliation of ATM related accounts
- Ensure preventive maintenance is done on the ATM quarterly
- Follow-up with the bank local IT to ensure all regulatory software is properly installed in the ATMs timely
- Review and ensure all suspense, sundry and clearing accounts are reconciled daily
- Maintain all hardware and software log up to date
- Process OTT Transactions for the bank (FORMA, PHR, SCH FEES, CREDIT CARD, MORTGAGE)
- Prepare the branch for Audits (CBN, Group Audit and Operational Risk)
- Ensure timely print and distribution of KYC reports at specified frequencies
- Be responsible for undertaking the business monitoring and testing and reporting findings / exceptions’’
- Any other job that may be assigned by My LM from time to time
Planning/Supervising Agric. Officer (NYSC)
Ministry of Agriculture and Natural Resources, Lafia Nasarawa State
Lafia, Nassarawa State
03.2012 - 02.2013
- Managing and coordinating organizational needs
- Strategic Trainings and Course Design
- Carrying out general administrative duties and responsibilities
Education
Bachelor of Science - Economics
University Of Nigeria Nsukka (UNN)
Enugu Nigera 09.2007 - 07.2011
MBA - Master of Business Administration
Ajayi Crowther University
Oyo State 01.2018 - 10.2019
WAEC - Olevel
Bishop Crowther Seminary Awka
Awka Anambra State 09.2001 - 07.2007
Skills
Account management
Reporting skills
Documentation abilities
Relationship-Building
Multitasking abilities
Flexible & Adaptable
Teambuilding
Verbal and written communication
Critical thinking
Analytical skills
Planning and Coordination
Excellent work ethic
Interests
Certification
Project Management Proficiency Certificate PMP
Additional Information
Sex : Male
State of Origin : Anambra (Orumba South LGA)
Date of Birth : 23rd August, 1989
Contact Address : No 85 Bashorun Estate , Ajah , Opposite Farapark Lagos
Nationality : Nigerian
Marital Status : Married
Email : okekeokey50@gmail.com
Phone : 07031810506
Timeline
Reconciliation Officer
Keystone Bank
02.2019 - Current
Client Service Exe (E-Payment & Collection Officer
Standard Chartered Bank
01.2018 - 12.2018
MBA - Master of Business Administration
Ajayi Crowther University
01.2018 - 10.2019
Client Service Executive (ATM Business Support)
Standard Chartered Bank
12.2015 - 12.2017
Branch Operations & Service Officer
Standard Chartered Bank
02.2014 - 11.2015
Project Management Proficiency Certificate PMP
08-2013
Onshore Offshore Health, Safety and Environment (HSE )
05-2012
Planning/Supervising Agric. Officer (NYSC)
Ministry of Agriculture and Natural Resources, Lafia Nasarawa State
03.2012 - 02.2013
Member, Institute Of Debt Recovery Practitioners Of Nigeria
03-2012
Universal Mandatory IT Training (UMITT)- Computer Fundamentals, Internet Application, Windows Office Word 2010, Microsoft Office, Excel and PowerPoint
06-2011
Bachelor of Science - Economics
University Of Nigeria Nsukka (UNN)
09.2007 - 07.2011
WAEC - Olevel
Bishop Crowther Seminary Awka
09.2001 - 07.2007