Okafor Favour
Customer Service Representative
Abuja, FCT
Summary
Dynamic Administrative Assistant with experience at the University of Ibadan, skilled in data entry and customer support. Proven ability to manage confidential files and enhance communication. Adept at utilizing CRM tools and fostering positive relationships, ensuring efficient operations and high satisfaction among staff and students.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Administrative Assistant
University Of Ibadan ( NYSC Program)
10.2024 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Confidential Student Files In Compliance With Institutional Policies.
- Responded To Staff And Student Inquiries Regarding Exams And Records.
- Supported The Exams And Records officer with Administrative Tasks And Reporting
- Enter, Verified, And Organized Examination Data Correctly .
Industrial Trainee
BENNYROSE FISH FARM AND FEEDMILL
01.2022 - 06.2022
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Participated in fish feed production.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Volunteer
AYCEE PATENT MEDICINE STORE
08.2015 - 09.2017
- Assisted with customers with product selection and inquiries
- Processed sales and handled payment accurately.
- Resolved customers complaints professionally.
- Used strong interpersonal communication skills to convey information to other
Education
Bachelor of Science - Fisheries And Aquaculture Technology
Federal University of Technology Akure
Akure, Ondo State, Nigeria 04.2001 -
Skills
Clear Verbal and Written communication
Email and Inbox Management
Calendar Management
Social Media Management
Internet Research
Lead Generation
Online Bookings
Data Entry Specialist and File Organization
Customer Support and Follow-ups
Proficient in CRM Tools ( Hubspot, Zendesk)
Basic Knowledge of Project Management Tools
Proficient in Google Workspace ( DOCs, Sheets, Gmail, Calender)
Timeline
Administrative Assistant
University Of Ibadan ( NYSC Program)
10.2024 - 08.2025
Industrial Trainee
BENNYROSE FISH FARM AND FEEDMILL
01.2022 - 06.2022
Volunteer
AYCEE PATENT MEDICINE STORE
08.2015 - 09.2017
Bachelor of Science - Fisheries And Aquaculture Technology
Federal University of Technology Akure
04.2001 -