Results-driven CRM Specialist and Freelance Consultant with a proven record of designing and implementing customer relationship management solutions that accelerate sales performance, improve customer retention, and optimize business processes. Skilled in leveraging platforms such as Salesforce, HubSpot, Zoho, and Microsoft Dynamics to deliver customized, data-driven strategies that solve complex client challenges. Adept at leading end-to-end CRM implementations—from data migration and system integration to workflow automation and advanced reporting—while training client teams for long-term success. Recognized for translating business goals into actionable CRM strategies that increase efficiency, generate measurable ROI, and strengthen customer engagement. Now seeking opportunities to partner with organizations that value innovation, adaptability, and results in building customer-focused solutions.