OJUGBELE JOHNSON
Abuja
Summary
Results-driven CRM Specialist and Freelance Consultant with a proven record of designing and implementing customer relationship management solutions that accelerate sales performance, improve customer retention, and optimize business processes. Skilled in leveraging platforms such as Salesforce, HubSpot, Zoho, and Microsoft Dynamics to deliver customized, data-driven strategies that solve complex client challenges. Adept at leading end-to-end CRM implementations—from data migration and system integration to workflow automation and advanced reporting—while training client teams for long-term success. Recognized for translating business goals into actionable CRM strategies that increase efficiency, generate measurable ROI, and strengthen customer engagement. Now seeking opportunities to partner with organizations that value innovation, adaptability, and results in building customer-focused solutions.
Overview
4
4
years of professional experience
Work History
CRM Specialist (Freelance Consultant)
Fiverr & Upwork
Lagos
06.2023 - Current
- Designed and implemented customized CRM solutions for diverse clients, streamlining sales pipelines, and automating workflows to boost efficiency by up to 35%.
- Conducted in-depth CRM audits and data migration projects, ensuring accuracy, compliance, and seamless integration with existing business systems.
- Trained cross-functional client teams on CRM best practices, dashboards, and reporting tools, improving adoption rates, and data-driven decision-making.
- Collaborated with executives and stakeholders to translate business needs into CRM strategies that enhanced customer engagement and retention.
- Delivered actionable insights through CRM analytics and KPIs, empowering clients to increase customer satisfaction scores, and drive repeat business growth.
Remote CRM Consultant
US-Based Clients
Lagos
06.2021 - 06.2023
- Delivered end-to-end CRM implementations for small-to-medium-sized US businesses in e-commerce, real estate, and SaaS sectors.
- Migrated client data from spreadsheets and outdated systems to modern CRMs with zero data loss.
- Built and customized sales pipelines, onboarding workflows, and customer lifecycle automations that reduced manual tasks by 60%.
- Integrated Shopify, Stripe, PayPal, and Google Workspace into CRM platforms using Zapier and Make.com.
- Developed reporting dashboards for CEOs and managers to track KPIs, such as conversion rates, pipeline health, and client retention.
- Trained teams of 10–20 staff on CRM adoption, automation strategies, and best practices.
- Recognized for boosting lead-to-customer conversion by up to 40% and improving customer retention rates by 35%.
Skills
- CRM platform administration (Salesforce, HubSpot, Zoho, Dynamics)
- CRM implementation and configuration
- Workflow automation and optimization
- Customer data management and migration
- Api integration and third-party tools
- Sales pipeline design and management
- Marketing automation (email campaigns, lead nurturing)
- CRM custom reporting and dashboards
- Data analytics and KPI tracking
- SQL and database querying for CRM
- Data cleaning and quality assurance
- Customer segmentation and targeting
- User training and onboarding in CRM systems
- CRM security and compliance (GDPR, CCPA)
Certifications (Optional but Strong Add-on)
- HubSpot CRM certification
- Zoho CRM specialist
- Zapier/Make.com automation expert
- Project management fundamentals
Education
- Bachelor's degree in information technology, Unilag
Key Skills
- CRM platforms: Zoho One, HubSpot, Salesforce, Pipedrive, Monday.com, Airtable, ClickUp, Notion
- Automation and integration: Zapier, Make.com, n8n, API workflows
- Core expertise: workflow automation, lead management, client retention, sales pipelines, data migration, dashboards and reporting, CRM training
- Soft skills: communication, client relationship building, problem-solving, strategic thinking
Timeline
CRM Specialist (Freelance Consultant)
Fiverr & Upwork
06.2023 - Current
Remote CRM Consultant
US-Based Clients
06.2021 - 06.2023