Forward-thinking and ambitious banking professional, with 15years of business and banking operations experience. Well-versed in the needs of retail and corporate customers. Knowledgeable about banking operations, relationship management, regulatory standards and available products and services. Good relationship-building, team play, communication and management abilities.
Hi, I’m
Ojemoron Collins
Banking
Benin City ,Nigeria
Summary
Overview
15
years of professional experience
5
years of post-secondary education
Work History
Zenith Bank PlcBenin City , Edo State
Commercial Banking Relationship Manager/Marketing
01.2020 - Current
Job overview
- Business Generation, Account Opening and Deposit Mobilization.
- Relationship Management, Customer Engagement and Retention, Provided exceptional services.
- Investment/Portfolio Management.
- Offered support and best suited solutions to customers in accordance with the bank’s customer service.
- Informed current and potential customers of available banking services such as flexible account packages, mobile apps, and the latest technology for a more efficient banking transaction and experience.
- Performed as a team member in cross-selling and upselling banking products.
- Provided information in response to customers’ inquiries about banks’ products and services.
- Agency banking and merchant Point of Sale management and settlement reconciliation.
- Maintained sensitive documents in compliance with the Banks’ security procedures.
- Ensured that all client information was accurately captured and updated.
- Actively pursued business generation, marketed and promoted the bank’s products and services.
- Identified, established, and developed profitable and sustainable banking relationships with individuals and corporate entities.
- Managed relationships between the Bank and its customers and provided financial advisory services and sales services.
- Ensured proper processes - Know Your Customer (KYC) on customers in line with regulatory requirements and risk profiling.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Developed and implemented marketing and business plans.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Managed public sector accounts.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Zenith Bank PlcBenin City , Edo State
Cash Officer
07.2017 - 01.2020
Job overview
- Cash Management.
- Supervision of Cash and Teller Unit.
- Organized paperwork, cash registers, kept track of tasks, and managed records.
- Vault administration.
- ATM management.
- Oversaw liquidity and cash management operations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed strategic plans for day-to-day financial operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Designed and maintained financial models to identify and measure risks.
- Analyzed operational processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
Zenith Bank PlcBenin City , Edo State
Bank Teller
11.2008 - 07.2017
Job overview
- Assisted customers in making payments and advised customers on product selection.
- Collected and processed cash and cheque deposits.
- ATM operations and reconciliation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven processes.
- Processed customer transactions promptly, minimizing wait times and errors.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Removed mutilated currency from circulation.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with regulatory requirements.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
University of BeninBenin City, Edo State, Nigeria
Master Of Public Administration from Public Administration
02.2009 - 11.2010
University Overview
Verified and evaluated by World Educational Services
University of BeninBenin City, Edo State, Nigeria.
Bachelor’s of Arts Degree from Philosophy
09.2002 - 04.2006
University Overview
- Awarded Best graduating student Department of Philosophy and Faculty of Arts (2005/2006 academic session)
Skills
Strong attention to detail with the ability to work and learn with minimal supervision
undefinedAffiliations
Affiliations
Member, Chattered Institute of Bankers of Nigeria (CIBN).
Accomplishments
Accomplishments
- Supervised team of 10 staff members.
- Awarded Most Valuable Cash Officer in Edo Zone (2018) for completing cash management tasks with accuracy and efficiency and for business generation.
Timeline
Commercial Banking Relationship Manager/Marketing
Zenith Bank Plc
01.2020 - Current
Cash Officer
Zenith Bank Plc
07.2017 - 01.2020
University of Benin
Master Of Public Administration from Public Administration
02.2009 - 11.2010
Bank Teller
Zenith Bank Plc
11.2008 - 07.2017
University of Benin
Bachelor’s of Arts Degree from Philosophy
09.2002 - 04.2006
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