OHIREMEN ESTHER
Customer Service
Abuja,Federal Capital Territory
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Departmental Secretary
NISA PREMIER HOSPITAL
09.2021 - Current
- Booking and keeping patients appointment on schedule by informing appropriate clinical staff of patient’s arrival or reminding them of patients build up or delays
- Ensuring proper identification of patients, approaching and welcoming patients promptly, warmly and professionally as they navigate the facility
- Identifying and assigning consultant responsible to patients as required
- Ensuring patients accesses all service points with no delay
- Facilitating requests made to other service points by the doctor
- Identifying, approaching and helping patients who may appear stranded or in special need before complaints arise
- To enter required details of each patient in the OPD daily encounter report
- To ensure out of facility follow up as directed by management
- Answering phone(s) in a polite, consistently professional manner, using proper telephone etiquette
- Scan, print and/or email documents to patients, clients or clinicians when required
- Retrieve medical data from patients files on request from authorized personnel
- Assisting patients to complete the necessary forms and documentation when required
- Quickly and efficiently addressing patients queries
- Enhancing customer satisfaction.
Secretary/Human Resource Assistant/ Concierge
BEHERE NIG. LTD, CHIWETE
11.2020 - 12.2020
- Takes meeting minutes
- Handles, Organizes, and invites suitable candidates for interview
- Manages staff records and handles staff request and complaint
- Directly handles guest (resident) booking and enquiries
- Monitors and responds to Social media handles requests and enquiries.
Human Resource/Admin/Procurement/Customer
NORTHHILLS ACADEMY, CHIWETE HOLDINGS
08.2020 - 11.2020
- Performs interview and recruitment process with board of directors
- Receive, sort and group resumes
- Schedule candidates interview date
- File, organize and manages all candidates and staff resume
- Procures all office consumables and utilities
- Manages staff documentation and requests
- Organizes advertisement plans, road shows and marketing
- Manages front office and direct contact with potential and now parents
- Handles the general operational day to day activity of the institution
- Conducts market research.
Administrative Assistant/Public Relations Officer
TOTAL LOGISTICS EXECUTIVE RYDE, TLXR, CHIWETE HOLDINGS
06.2019 - 07.2020
- Assist in organizing and filing confidential documents
- Handles company correspondence
- Receives, organizes and responds to official mails, parcels and letters
- Attends to clients and refers them to the appropriate staff where necessary.
Public Relations Officer
TRIPLE-T PREMIUM ESTATE
03.2019 - 06.2019
- Organize, Coordinate and Represents the company in live radio/TV shows
- Organize, Coordinate and Hosts the company’s live raffle draw events
- Hosts the red-carpet interviews in the live raffle draw events.
- Coordinated press releases and handled press inquiries for Type company.
Customer Service Representative/Marketer
TRIPLE-T PREMIUM ESTATE, CHIWETE HOLDINGS
08.2018 - 02.2019
- Sending and receiving correspondence
- Taking memos and maintaining files
- Assists in strategic planning of the company.
- Managing and distributing information
- Overseeing and developing marketing strategies
- Overseeing promotional campaigns
- Assists in organizing the company live raffle draw event
- Represents the company in live Radio shows
- Organizes and coordinates the promo road shows
- Hosts the red-carpet interviews in the live raffle draw events.
Business Manager
METTIES BEAUTY SUPPLY AND SERVICES
11.2017 - 07.2018
- Manages the day to day business of the salon/makeup studio/spa and cosmetics sales
- Comes up with business strategies to improve sales
- Hires and fires new and existing staff accordingly
- Take stock and restocks the salon/makeup studio/spa products and cosmetics for sale
- Manages and updates customers database.
Supervisor
CHICKEN CAPITOL
08.2016 - 11.2016
- Opening and closing the restaurant for the start of business and at the end of sales for the day
- Collecting cash sales from the cashier and remitting to the accountant
- Monitoring the level of daily sales and suggesting the increase or decrease of daily production to higher authority
- Supervising the general activities of the restaurant.
Office Assistant/Environmental conservation officer
ABUJA ENVIRONMENTAL PROTECTION BOARD. ABUJA
06.2015 - 05.2016
- Environmental monitoring.
- Administrative support
- Taking office calls and HOD's files.
Dental records/laboratory Assistant
NIGERIAN NATIONAL PETROLEUM COOPERATION
11.2012 - 04.2013
- Typing documents and letters
- Booking patient's and MD's appointments
- Filing
- Store keeping and records.
- Assisting the dental therapist.
Education
B. Sc. - Biology
University of Abuja
Senior Secondary School Certificate - undefined
Government Secondary School
School Leaving Certificate - undefined
St Aloysius Primary School
Skills
Good leadership and communication skillsundefined
Accomplishments
- Certificate of completion, National youth service corps, Abuja 2016
- Certificate in Digital marketing, Customer service and Office Management, CLEMADS Global Consulting Ltd, Abuja 2016
- Certificate of completion in Industrial Training, NNPC, Abuja 2013
- Certificate in Peer Educator's Training, UNICEF and NYSC Reproductive Health and HIV/AIDS Prevention Project, Abuja 2006.
- Research/Publication : B.Sc Project on Effect of Different Concentration of Neem Plant Extract on the Growth and Yield of Sesamum Indicum L., 2014.
Affiliations
- Society of Human Resource Management
Certification
National Youth Service Corps Training - one (1) year
Timeline
Departmental Secretary
NISA PREMIER HOSPITAL
09.2021 - Current
Secretary/Human Resource Assistant/ Concierge
BEHERE NIG. LTD, CHIWETE
11.2020 - 12.2020
Human Resource/Admin/Procurement/Customer
NORTHHILLS ACADEMY, CHIWETE HOLDINGS
08.2020 - 11.2020
Administrative Assistant/Public Relations Officer
TOTAL LOGISTICS EXECUTIVE RYDE, TLXR, CHIWETE HOLDINGS
06.2019 - 07.2020
Public Relations Officer
TRIPLE-T PREMIUM ESTATE
03.2019 - 06.2019
Customer Service Representative/Marketer
TRIPLE-T PREMIUM ESTATE, CHIWETE HOLDINGS
08.2018 - 02.2019
Business Manager
METTIES BEAUTY SUPPLY AND SERVICES
11.2017 - 07.2018
Supervisor
CHICKEN CAPITOL
08.2016 - 11.2016
National Youth Service Corps Training - one (1) year
03-2016
Digital Marketing, Customer Service service and Office Management, [Clemads Global Consulting Ltd] - [4 weeks]
03-2016
Office Assistant/Environmental conservation officer
ABUJA ENVIRONMENTAL PROTECTION BOARD. ABUJA
06.2015 - 05.2016
Dental records/laboratory Assistant
NIGERIAN NATIONAL PETROLEUM COOPERATION
11.2012 - 04.2013
Peer Educator's Training (UNICEF and NYSC Reproductive Health and HIV/AIDS Prevention Project) 4 months.
11-2006
B. Sc. - Biology
University of Abuja
Senior Secondary School Certificate - undefined
Government Secondary School
School Leaving Certificate - undefined
St Aloysius Primary School
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