Ogwuche Emmanuel

RESPONSIBILITIES

· Supervising teams of staff including cleaning, maintenance and security.

· Ensuring that basic facilities such as water and heating are well maintained.

· Ensuring that facilities meet government regulations, health and security standards and energy efficiency requirements.

· Preparing month reports on all facilities of the hotels which is to be presented to the MD and Manager.

· Update Master sheet, Daily Deeds and Gen log. Policy update and compliance.

· Attend to guest needs after hours.

· Report (diesel usage, monthly management report, maintenance reports, expense variance report, policy change report, vendor engagement report).

· Managing the guest board.

· Checking in guests, ensuring filled and collecting IDs.

KEY ACHIEVEMENT

100% status in customer satisfaction, also recommendation from CEO on efficiency and productivity to the Organization.

RESPONSIBILITIES

· Ensuring that the hotel is well maintained by scheduling repairs and maintenance as needed.

· Coordinating with other departments such as human resources or marketing to streamline operations.

· Reviewing guest complaints, concerns, or issues to make decisions about how to best respond to them.

· Managing the daily operations of the hotel including scheduling and supervising staff members.

· Ensuring that all guests are safe while staying at the hotel.

KEY ACHIEVEMENT

I successfully managed property, day-to-day operations to achieve optimum performance, profitability and 100% guest satisfactions

RESPONSIBILITIES

• Meeting or exceeding sales goals
• Negotiating all contracts with prospective clients
• Helping determine pricing schedules for quotes, promotions, and negotiations preparing weekly and monthly reports
• Giving sales presentations to a range of prospective clients
• Coordinating sales efforts with marketing programs
• Understanding and promoting company programs
• Obtaining deposits and balance of payment from clients
• Preparing and submitting sales contracts for orders
• Visiting clients and potential clients to evaluate needs or promote products

KEY ACHIEVEMENT

Received Sales representative of the year award owing to constantly meeting sales goals.