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OGOCHUKWU MARY CHUKWUEMEKA
CUSTOMER SUPPORT SPECIALIST
Onitsha,Anambra State
Work Preference
Summary
Professional administrative professional with strong organizational and communication skills, prepared to enhance office efficiency and support operations. Adept at managing schedules, handling correspondence, and coordinating meetings. Known for collaboration and adaptability, ensuring reliable and consistent support for team goals. Skilled in Google workspace, data entry, and task prioritization.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Volunteer
Danga Logistics
01.2026 - Current
- Assisted with 10 special events and programs.
- Coordinated food drives for improved local food bank stock levels.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Enhanced community engagement by organizing and leading local clean-up events.
Customer Service & Administrative Support Specialist
Digitalwitch Skills
04.2024 - 12.2025
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
- Organized company events and meetings, ensuring they were executed flawlessly and within budget.
- Assisted in preparing 50 detailed reports for management, enabling informed decision-making.
- Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
- Assisted in the onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
- Contributed to increased meeting effectiveness by preparing agendas beforehand while documenting and distributing minutes afterward.
- Reduced operational costs by negotiating contracts with vendors and suppliers for better pricing and terms.
- Provided comprehensive administrative support to executive team, facilitating their focus on strategic tasks.
- Supported HR activities, contributed to smoother recruitment and onboarding process.
- Facilitated communication between departments, improving overall workflow and efficiency.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
- Supported executive staff in travel arrangements including booking flights, accommodations, transportation services, as well as planning conference itineraries.
- Handled incoming and outgoing mail.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Managed filing system, entered data and completed other clerical tasks.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Biochemistry
COLLEGE OF EDUCATION
NSUGBE, ANAMBRA STATE 04.2001 -
Skills
Administrative procedures
Telephone reception
File organization
Verbal communication
Document management
Scheduling appointments
Project management
Calendar management
Inventory management
Strategic planning
Travel arrangements
Presentation preparation
Customer relations
Scheduling
Multitasking and time management
Teamwork and collaboration
Accomplishments
- Maintained consistently high client satisfaction through structured and empathetic service delivery.
- Improved workflow efficiency by implementing organized inbox and task management systems.
- Successfully handled confidential communications with discretion and professionalism.
- Demonstrated reliability in meeting deadlines and maintaining service consistency under pressure.
Additional Information
Professional Strengths
- Strong ability to calm frustrated customers
- Consistent follow-up to ensure issue resolution
- High attention to detail in documentation
- Ability to work independently in remote environments
- Reliable internet connection
- Quiet home office setup
- Flexible to work EST business hours
Certification
HOPM Bootcamp – Project Management
Interests
🎧 Listening to business or customer service podcasts
🌍 Learning about different cultures and languages
📝 Writing / journaling (improves communication clarity)
CORE COMPETENCIES
- Customer Experience Management
- Executive Communication & Correspondence
- CRM & Client Database Administration
- Conflict Resolution & De-escalation
- Administrative & Operational Coordination
- Task & Timeline Management
- Documentation & Reporting
- Microsoft Office & Google Workspace
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Igbo Language
Bilingual or Proficient (C2)
Software
Adaptability
Emotional intelligence
Communication
Problem solving
Team work
Time management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Volunteer
Danga Logistics
01.2026 - Current
Customer Service & Administrative Support Specialist
Digitalwitch Skills
04.2024 - 12.2025
Bachelor of Science - Biochemistry
COLLEGE OF EDUCATION
04.2001 -