OGOCHUKWU GODFREY OKEAHIALAM
Owerri
Summary
At Softlink Enterprise, excelled as a Customer Service Representative by leveraging exceptional problem-solving abilities and Microsoft Office Suite proficiency. Achieved increased customer loyalty and team morale through empathetic dispute resolution and effective staff training. Demonstrated critical thinking and active listening, enhancing client relations and contributing to sales growth without specifying numerical percentages. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Softlink Enterprise
05.2014 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Fostered positive customer service culture within team which led to higher customer satisfaction rates
- Customized support strategies for high-priority clients to ensure their specific needs were met
- Boosted team morale by consistently recognizing colleagues' contributions and achievements
Education
Bachelor Of Education - History Teacher Education
University of Nigeria, Nsukka (UNN)
Nsukka, Enugu07.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Follow-up skills
- Administrative Support
- Complaint Handling
- Staff education and training
- Microsoft Office Suite
- Customer Relations
- Computer Proficiency
- Lead Generator
- Outbound calling
- Appointment scheduling
- Verbal and written communication
Certification
Google IT Support Professional Certificate
Languages
English
Internet Surfing, Sport Engagement.
I enjoy surfing the internet in search of knowledge, interest or education purpose, depending on the interest at the time. Also an active participant in watching and also engaging in sports when necessary especially chess and football (soccer).
Timeline
Customer Service Representative
Softlink Enterprise
05.2014 - 08.2024
Bachelor Of Education - History Teacher Education
University of Nigeria, Nsukka (UNN)
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