Ogochukwu Ekechukwu
Lagos, Nigeria ,LA
Summary
Positive, compassionate, and empathetic individual with solid understanding of patient care and support. Knowledge of basic medical terminology and hygiene protocols coupled with skills in assisting with daily living activities and maintaining patient comfort. Committed to making meaningful impact on patient well-being through attentive and personalized care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Crystal Toady's Interior & Household Furniture
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Healthcare Administrator
First Covenant And Maternity Hospital
02.2023 - 12.2024
- Provided daily care and assistance to elderly resident, ensuring their comfort at all times.
- Assisted in maintaining patient hygiene and mobility,supporting individuals with disabilities and those with age-related conditions
- Assist with the transfer of patient from beds to wheelchair,ensuring safety and comfort.
- Coordinated community outreach events to promote health awareness and increase utilization of the facility''s services among local residents.
- Maintained a safe and secure environment for patients, staff, and visitors by implementing and monitoring appropriate safety protocols.
Assistant To The Chairman/Personnel Officer
See Today's Interior Nig Ltd
01.2019 - 12.2022
- Kept track of chairman calendar and scheduled meetings accordingly
- Managed and active calender of appointments for individual request attend to customers
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer Service Representative
Ehi Multi-system Nig Ltd
06.2016 - 12.2018
- Provide administrative support, include processing purchase order
- Managed team petty cash, purchase order and account transactions.
- Handled all customers complaints and provided a quick response to all inquires
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Adesua College Idinwe Ewatto
Benin, Edo State06-2008
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
- Safety procedures
- Computer skills
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Igbo
Native language
English
Elementary
A2
Timeline
Manager
Crystal Toady's Interior & Household Furniture
03.2024 - Current
Assistant Healthcare Administrator
First Covenant And Maternity Hospital
02.2023 - 12.2024
Assistant To The Chairman/Personnel Officer
See Today's Interior Nig Ltd
01.2019 - 12.2022
Customer Service Representative
Ehi Multi-system Nig Ltd
06.2016 - 12.2018
High School Diploma -
Adesua College Idinwe Ewatto
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