Hannah Ogidi
Customer Service Representative
Lagos
Summary
Results-driven customer service professional with over four years of experience, eager to leverage exceptional communication skills, problem-solving expertise, and a steadfast commitment to customer satisfaction in a Customer Service Representative role. Proficient in managing customer inquiries, resolving complaints, and delivering support across various channels to ensure a seamless experience for clients. Demonstrated ability to cultivate strong customer relationships, process requests with precision, and maintain comprehensive records of interactions. Equipped with a solid foundation in documentation, data entry, and adherence to regulatory compliance procedures.
Overview
10
10
years of professional experience
1
1
Language
Work History
Data Validator, CPC Unit
Fidelity Bank Nigeria
05.2021 - Current
- Review customer account opening applications and documentation for compliance with AML, KYC, and other regulatory requirements.
- Perform customer due diligence to verify identity and assess risk profiles as well as ensure accurate and complete documentation.
- Investigate and resolve discrepancies in customer information.
- Collaborate with risk management, legal, and operations department to ensure compliance standards.
- Stay updated on AML, KYC and financial crime prevention regulations.
- Exceeded performance goals by consistently delivering accurate results under tight deadlines, demonstrating exceptional time-management skills and prioritization abilities.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
Pharmacy Data Entry Clerk
General Hospital (FHI 360)
09.2020 - 02.2021
- Recorded incoming inventory items including medications and pharmaceutical supplies.
- Reviewed data entries for accuracy and completeness.
- Collaborated with pharmacists to clarify ambiguous or incomplete prescription information.
- Communicated with healthcare providers and patients regarding prescription inquiries, refills and other relevant information.
- Worked with pharmacy staff to ensure accurate and timely prescription processing.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
POS Support Officer
Guaranty Trust Bank
10.2019 - 08.2020
- Monitored and maintained POS systems to ensure availability and reliability.
- Installed, configured, and updated POS terminals and software.
- Provided technical assistance to merchants and customers on system usage and troubleshooting.
- Investigated and resolved transaction discrepancies and payment failures.
- Collaborated with technical teams to address system issues promptly.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
Secretary
Daily Standard Rock Marble & Granite Ltd
08.2015 - 12.2017
- Managed front office operations including visitor reception, phone communications and correspondence.
- Coordinated executive schedules, appointments, and conference calls for senior management.
- Organized and maintained physical and digital filing systems with proper categorization and security protocols.
- Supervised office supply procurement and inventory management.
- Handled confidential information with discretion and maintained professional standards.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Bachelor of Science - Business Administration
Ajayi Crowther University
Oyo State, Nigeria01.2025
Higher National Diploma - Accounting
Lagos State Polytechnic
Ikorodu, Lagos State, Nigeria01.2023
Ordinary National Diploma - Accounting
Ogun State Institute of Technology
Igbesa, Ogun State, Nigeria01.2019
WASSCE - undefined
Kingston High School
Lagos State, Nigeria01.2015
Skills
- Client support
- Effective call management
- Effective problem-solving for inquiries
- Conflict resolution expertise
- Integrated support services
- Client relationship management
- Operational documentation development
- Administrative technical support
- Efficient data management
- POS system assistance
- Proficient in CRM software
- Google Workspace proficiency
- Experienced with Microsoft Office applications
References
True
Timeline
Data Validator, CPC Unit
Fidelity Bank Nigeria
05.2021 - Current
Pharmacy Data Entry Clerk
General Hospital (FHI 360)
09.2020 - 02.2021
POS Support Officer
Guaranty Trust Bank
10.2019 - 08.2020
Secretary
Daily Standard Rock Marble & Granite Ltd
08.2015 - 12.2017
Higher National Diploma - Accounting
Lagos State Polytechnic
Ordinary National Diploma - Accounting
Ogun State Institute of Technology
WASSCE - undefined
Kingston High School
Bachelor of Science - Business Administration
Ajayi Crowther University