Oghenemere Djebah
Summary
Entry-level Salesforce administrator with a proven track record of providing excellent customer service. Skilled in managing customer data and interactions.
Possesses strong technical skills, including creating and modifying reports and dashboards. Possesses strong communication and problem-solving skills, is committed to continually learning and expanding skills, and is passionate about using technology to drive positive change.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Specialist
Sterling Bank
Lagos, Nigeria
04.2021 - 09.2022
- Utilized CRM platform to track customer information and store data, increasing data quality to 60%.
- Exceeded daily performance targets and KPIs, managing and reducing the influx of emails by 30%.
- Supervised team members and distributed daily tasks in the absence of supervisors.
- Resolved customers' complaints and inquiries promptly with knowledge of products and services, policies, and procedures.
Education
Bachelor of Science - Public Administration
Babcock University
Ogun State, Nigeria06-2015
Skills
- Results-oriented
- Comfortable with ambiguity
- Desire to learn
- Email management
- Complaint Handling
- Customer Relationship Management (CRM)
Certification
- Virtual Assistance Programme December 2022
- Salesforce Certified Associate (Credential ID: 3744182) October 2023
- Salesforce Certified Administrator (Credential ID: 4166810) February 2024
Timeline
Customer Support Specialist
Sterling Bank
04.2021 - 09.2022
- Virtual Assistance Programme December 2022
- Salesforce Certified Associate (Credential ID: 3744182) October 2023
- Salesforce Certified Administrator (Credential ID: 4166810) February 2024
Bachelor of Science - Public Administration
Babcock University
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