PROFESSIONAL SUMMARY
Results-driven professional with extensive experience in customer support, service, and management across various industries. Adept at handling inquiries, managing teams, and optimizing operations in high-pressure environments. Recognized for exceptional communication, problem-solving, and a commitment to delivering outstanding service with keen attention to detail.
Customer Support / Call Center / Sales / Technical Support Agent
❖ Managed over 90 inbound and Outbound calls per day
❖Managed customer accounts, resolved inquiries, and promoted banking services.
❖ Upsold company products and services to increase revenue.
❖ Assisted users with technical issues on the website and app.
❖ Ensured First Time Resolution (FTR) for customer complaints and escalated complex cases when necessary.
❖ Built and maintained strong customer relationships.
❖Provided detailed product information for informed buying decisions.
❖ Promoted and sold company properties and services.
❖ Managed and updated pricing lists.
❖ Followed up on leads and closed sales deals.
❖ Addressed and resolved customer complaints efficiently and ensured customer satisfaction.
❖Stayed aware of latest industry trends, tailoring sales tactics accordingly.
❖ Served as the first point of contact, handling correspondence and phone calls.
❖Liaised with clients and stakeholders for effective relationship management.
❖Facilitated training sessions for new hires, enhanced onboarding experience.
❖Prepared reports and presentations for board meetings, streamlined decision-making process.
❖ Managed schedules, meetings, and travel arrangements.
❖ Organized events, conferences, and maintained administrative systems.
❖ Liaised with clients, suppliers, and internal teams.
❖ Overhauled outdated cleaning methods, leading to increased efficiency and effectiveness.
❖Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
❖Maintained high level of guest satisfaction with attention to detail in room preparation.
❖Trained new employees on cleaning procedures and company policies.
❖ Maintained inventory and supervised housekeeping operations.
❖ Supervised and scheduled front desk staff.
❖ Provided excellent customer service and assisted guests with requests.
❖Managed bookings and reservations to eliminate overbooking incidents.
❖Conducted regular performance assessments for continual improvement of personnel skills.
❖Handled complaints, resulting in resolved issues and satisfied guests.
❖ Assisted with team performance evaluation and daily operations.
❖ Responded to over 70 distress calls and provided emergency assistance.
❖ Entered customer data into CRM systems.
❖ Escalated urgent cases to appropriate agencies.
❖ Ensured follow-ups on high level emergencies.
SOFT SKILL❖ Leadership & Team Management❖ Customer Service & Conflict Resolution❖ Professionalism & Strong Work Ethic❖ Communication, Negotiation & Persuasion❖ Problem-Solving & Logical Reasoning❖ Multitasking, Organization & Adaptability❖ CRM & Office Software Proficiency❖ Administrative & Organizational SkillsTECHNICAL SKILLS❖ Microsoft Office Suite (Word, Excel, PowerPoint)❖ CRM Software & Data Entry❖ General Internet & PC Utility
CERTIFICATIONS ❖ Bootcamp Training in Cybersecurity (2023) ❖ Business Writing & Communication ❖Critical Thinking ❖Cultural Awareness ❖ Customer Value ❖CV Workshop❖ Effective Presentation Skills❖ Emotional Intelligence (2024)
INTERESTS Singing, Language Learning (French ,Spanish & German) ,Traveling, Reading,Sports, Surfing the net
Available upon request.