OGHENEKOMEH OLUWAKEMI OYINBOKURE

Customer Support / Call Center / Sales / Technical Support Agent
❖ Managed over 90 inbound and Outbound calls per day
❖Managed customer accounts, resolved inquiries, and promoted banking services.
❖ Upsold company products and services to increase revenue.
❖ Assisted users with technical issues on the website and app.
❖ Ensured First Time Resolution (FTR) for customer complaints and escalated complex cases when necessary.
❖ Built and maintained strong customer relationships.

❖Provided detailed product information for informed buying decisions.
❖ Promoted and sold company properties and services.
❖ Managed and updated pricing lists.
❖ Followed up on leads and closed sales deals.
❖ Addressed and resolved customer complaints efficiently and ensured customer satisfaction.
❖Stayed aware of latest industry trends, tailoring sales tactics accordingly.

❖ Served as the first point of contact, handling correspondence and phone calls.
❖Liaised with clients and stakeholders for effective relationship management.
❖Facilitated training sessions for new hires, enhanced onboarding experience.
❖Prepared reports and presentations for board meetings, streamlined decision-making process.
❖ Managed schedules, meetings, and travel arrangements.
❖ Organized events, conferences, and maintained administrative systems.
❖ Liaised with clients, suppliers, and internal teams.

❖ Overhauled outdated cleaning methods, leading to increased efficiency and effectiveness.
❖Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
❖Maintained high level of guest satisfaction with attention to detail in room preparation.
❖Trained new employees on cleaning procedures and company policies.
❖ Maintained inventory and supervised housekeeping operations.

❖ Supervised and scheduled front desk staff.
❖ Provided excellent customer service and assisted guests with requests.
❖Managed bookings and reservations to eliminate overbooking incidents.
❖Conducted regular performance assessments for continual improvement of personnel skills.
❖Handled complaints, resulting in resolved issues and satisfied guests.
❖ Assisted with team performance evaluation and daily operations.

❖ Responded to over 70 distress calls and provided emergency assistance.
❖ Entered customer data into CRM systems.
❖ Escalated urgent cases to appropriate agencies.
❖ Ensured follow-ups on high level emergencies.