Oghale Igeme
Compliance Officer
Benin City, Edo
Summary
A highly motivated professional with a strong background in compliance and risk management within the cryptocurrency industry. Recently certified in Cryptocurrency Compliance, I possess a deep understanding of cybersecurity threats and regulations.
My experience in developing and implementing robust compliance policies, conducting risk assessments, and collaborating with diverse stakeholders translates seamlessly to leading and managing cybersecurity initiatives.
Overview
3
3
years of professional experience
13
13
Certifications
Work History
Compliance Officer
Vent Africa
11.2024 - Current
- Developed and implemented comprehensive compliance policies and procedures to safeguard against cybersecurity threats.
- Conducted thorough risk assessments to identify and prioritize cybersecurity vulnerabilities.
- Monitored transactions for suspicious activity and reported potential breaches, ensuring adherence to data privacy regulations (NDPR).
- Managed the company's cybersecurity insurance program, aligning coverage with evolving risks.
- Collaborated with various stakeholders, including IT and legal teams, to ensure alignment between cybersecurity and compliance initiatives.
Admin/Transaction Disbursement Officer
Vent Africa
03.2024 - 10.2024
- Accurately handling cryptocurrency transactions, ensuring timely disbursement to clients and partners.
- Regularly reconciling accounts to maintain accurate records of transactions.
- Identifying and mitigating risks related to disbursements, including fraud prevention.
- Adhering to regulatory requirements and ensuring compliance with anti-money laundering (AML) and knowing your customer (KYC) policies.
- Assisting clients with payment-related inquiries and resolving any issues promptly.
- Working closely with other teams (such as compliance, customer support, finance, and operations) to ensure smooth disbursement processes.
Customer Support Executive
Vent Africa
08.2023 - 03.2024
- Manage customer relations on an ongoing basis by resolving tickets with 99% customer satisfaction to maximize customer retention.
- Assisting customers with any issue they experience on the app or website by either handling it yourself or by escalating to the appropriate unit for resolution.
- Identifying the root cause of the problem by collaborating with other stakeholders to identify/develop a solution and presenting the solution to the customer in a professional & empathic manner following up to ensure the customer is completely satisfied.
- Guide customers in using the app/website.
- Building relationship with customers at every interaction in a timely manner, while also maintaining SLAs set by my line manager.
Customer Relationship Manager
Olilifood
01.2022 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Made customers aware of current and new programs and services.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Unique customer service approach to understand customers needs and ensuring users get their issues resolved almost instantly.
Education
Higher National Diploma - Computational Science
Delta State Polytechnic
Ogwashi-Uku, Delta State. 04.2001 -
National Diploma - Computer Science
Delta State Polytechnic
Ozoro, Delta State. 04.2001 -
SSCE -
Future Leaders Comprehensive High School
Agbado, Lagos State. 04.2001 -
FSLC -
Olordo Girls Primary School
Ozoro, Delta State. 04.2001 -
Skills
Compliance monitoring
Compliance reviews
AML investigations
Customer due diligence
Suspicious activity reporting
Sanctions screening
Enhanced due diligence
Know your customer
Legal research
Certification
Certified in Cybersecurity (CC) By ISC2
Timeline
Certified in Cybersecurity (CC) By ISC2
05-2025
Know Your Customer & Customer Due Diligence Training By Alison
02-2025
Certified Cybersecurity Professional By National Information Technology Development Agency
12-2024
Compliance Officer
Vent Africa
11.2024 - Current
Certified Cryptocurrency Compliance Specialist By A&D Forensics
11-2024
AI Career Essentials By ALX
06-2024
English For IT 1&2 By Cisco Networking Academy
06-2024
Career Essentials in Cybersecurity By Microsoft and LinkedIn Learning
06-2024
Generative AI Productivity Skills By Microsoft and LinkedIn Learning
06-2024
Career Essentials in Generative AI By Microsoft and LinkedIn Learning
05-2024
Admin/Transaction Disbursement Officer
Vent Africa
03.2024 - 10.2024
Customer Support Executive
Vent Africa
08.2023 - 03.2024
Managing Customers Using Technology By Alison
05-2023
Home and Office Networking By Delta State Ministry of Science and Technology
05-2023
Introduction to Cybersecurity By Tech4Dev
03-2023
Fundamentals of CyberSecurity By Microsoft and Tech4Dev
09-2022
Customer Relationship Manager
Olilifood
01.2022 - Current
Higher National Diploma - Computational Science
Delta State Polytechnic
04.2001 -
National Diploma - Computer Science
Delta State Polytechnic
04.2001 -
SSCE -
Future Leaders Comprehensive High School
04.2001 -
FSLC -
Olordo Girls Primary School
04.2001 -
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