Like challenging and new ideas
Ogechi Ike
Business Development And Public Relations Manager
Gbagada, Lagos State
Summary
Innovative Business Development Manager; experienced in converting sales leads and managing Multiple accounts. Highly skilled in forecasting, trainings, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities. Multi tasker and great team player.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Manager
Grace & G Limited
03.2003 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Responsible for training of staff and external trainees to increase revenue
- Enhanced company's profitability by identifying and eliminating inefficiencies in existing business processes.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Facilitated regular communication with clients to ensure their needs were met and supervised maintenance of delivered work, fostering long-lasting relationships built on trust and mutual respect.
Branch Manager
Heroes Furniture Limited
03.1997 - 01.2003
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Opened two new branches in other states; employed and trained staff that took over from me after effectively putting those branches in public and engineering sales and building clientele.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
Ticketing Staff Member
Mobil (Marigold Travels)
01.1995 - 02.1997
- Assisted in revenue growth by upselling premium seating options and addons.
- Strengthened relationships with loyal patrons through personalized attention and excellent customer service skills.
- Provided support to supervisors during high-volume periods, assisting with additional tasks as needed.
- Organized holiday resorts for Mobil Managers and family, booked hotels and events to make their family and holiday outings pleasantly memorable.
Customer Service Officer
La Campagne Tropicana Beach Resort
01.1992 - 12.1994
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Supervised clubs and swimming classes for members, providing them with conducive environment for relaxation and gatherings.
Education
Certificate in Entrepreneurial Management Program - Entrepreneurial Studies
Pan Atlantic University
Lagos, Nigeria. 08.2016 - 01.2017
Bachelor of Arts - English Language And Literature
Abia State University
Okigwe, Abia State 01.1987 - 07.1990
Skills
Project Management
Customer Service
Relationship Development
Salesforce Management
Client Consultations
Business Development
Team Collaboration
Training
Accomplishments
- Devised two successful new programs focused on new areas in exportation and training.
- Created new training program, resulting in increased revenue.
Interests
Love travelling
Love reading and learning
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate in Entrepreneurial Management Program - Entrepreneurial Studies
Pan Atlantic University
08.2016 - 01.2017
Business Development Manager
Grace & G Limited
03.2003 - Current
Branch Manager
Heroes Furniture Limited
03.1997 - 01.2003
Ticketing Staff Member
Mobil (Marigold Travels)
01.1995 - 02.1997
Customer Service Officer
La Campagne Tropicana Beach Resort
01.1992 - 12.1994
Bachelor of Arts - English Language And Literature
Abia State University
01.1987 - 07.1990