Microsoft Excel
Ugochukwu Ogbuaku
Banker
Enugu,Enugu
Summary
Driven Professional Banker with a 15-year track record of successful administrative and operations management. Highly skilled in Retail and Corporate Banking, with proven ability to retain loyal customers in multiple locations, cultivating and leading high-performance teams focused on meeting and exceeding business objectives. Excellent interpersonal skills
Overview
10
10
years of post-secondary education
17
17
years of professional experience
Work History
Business Banking Relationship Manager
Zenith Bank Plc
Abakaliki, Ebonyi
06.2010 - Current
- Met with customers to assess needs and propose customized solutions.
- Structured and finalized secured and unsecured loans.
- Developed and implemented marketing and business plans.
- Prepared internal and regulatory financial reports, including balance sheets and income statements.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving Agency Banking, Loan Structuring and international & local payment issues.
Branch, Enugu
Zenith Bank Plc
Enugu, Choose
06.2009 - 06.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and implemented marketing and business plans.
Teller/ ATM Teller
Zenith Bank Plc
Enugu (Presidential Road), Choose
04.2007 - 06.2009
- Resolved problems, improved operations and provided exceptional service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed and maintained courteous and effective working relationships.
- Completed Cash Counts, Processing, Call Over and Inter-Departmental Reports to ensure compliance with relevant Zenith and Central Bank of Nigeria regulations.
Branch, Enugu
Zenith Bank Plc. Enugu Branch 1 Cash & Teller
Enugu, Enugu
10.2006 - 04.2007
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed customer transactions for money orders, Managers cheques, deposits and withdrawals.
- Pleasantly greeted all patrons and asked effective questions to better assess client needs.
- Maintained friendly and professional customer interactions.
Marketing Intern
Zenith Bank Plc, NYSC
Katsina, Katsina
02.2006 - 09.2006
- Collaborated with team members to help expand marketing channels.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
- Reported daily work to my Marketing Head, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
- Helped with planning and hosting of marketing events.
- Supported marketing executives with Retail Drives, consistently taking initiative to increase productivity and knowledge.
Economics Teacher
NYSC/Katsina State Economics
Katsina, GDSS Matazu
09.2005 - 02.2006
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
- Recorded grades and developed accountability through bi-weekly progress monitoring.
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
- Demonstrated respect, friendliness and willingness to help wherever required.
- Used Microsoft PowerPoint and other software tools to create documents and other communications.
- Worked to ensure and maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Publishers Junior Researcher/reporter
Media Partners, Publishers of MoneyWise Magazines
Lagos, Lagos
03.2004 - 09.2005
- Conducted financial data research, analysis, presentation and interviews.
- Collaborated with leadership team to identify relevant questions and determine best methods of interviews and data collection.
- Interacted with participants in personal finance studies in diverse ways, including preparing simple reports, obtaining consent and collecting financial habits data
- Performed research into financial habits of individuals of various financial strata and Net Worth, to increase knowledge and present such knowledge in such a way as to provide valuable information and identifiable patterns.
Education
Master of Science - Human Resources Management
ESUT Business School
Enugu 09.2010 - 12.2012
Bachelor of Science - Economics
Enugu State University
Enugu 04.1999 - 10.2003
Senior School Certificate - Secondary School
Glorifield Academy
GRA Ikeja, Lagos 09.1995 - 06.1997
SSCE - Secondary School
Glorifield Academy
Adekunle Fajuyi Way, GRA Ikeja 09.1995 - 01.1997
Skills
Branch operations
Cash Handling
Small business products
Retail Business Development
Cost control and reduction
Customer service
Written Communication
Accomplishments
- I made use of my time by attending computer lessons between Sept.2004 – Jan.2005, with a view to improving my computer knowledge on basic applications like Power point, Word, Corel draw, Excel etc.
- I had previously undergone a preparatory course at a Graduate Records Exams (GRE), preparatory school, between March and August 2004, after I had used the earlier months of Jan – March 2004 to engage myself in private studies (Guardian Newspapers Library, British Council Library), as well as developing my self at various endeavours.
- Seminars Attended Making money with careful planning (MMCP) organized by TICN Nigeria in conjunction with Cash ways, Ireland.
Software
Microsoft Powerpoint
Interests
Sustainability Studies
Personal Development
Volunteering
Timeline
Master of Science - Human Resources Management
ESUT Business School
09.2010 - 12.2012
Business Banking Relationship Manager
Zenith Bank Plc
06.2010 - Current
Branch, Enugu
Zenith Bank Plc
06.2009 - 06.2010
Teller/ ATM Teller
Zenith Bank Plc
04.2007 - 06.2009
Branch, Enugu
Zenith Bank Plc. Enugu Branch 1 Cash & Teller
10.2006 - 04.2007
Marketing Intern
Zenith Bank Plc, NYSC
02.2006 - 09.2006
Economics Teacher
NYSC/Katsina State Economics
09.2005 - 02.2006
Publishers Junior Researcher/reporter
Media Partners, Publishers of MoneyWise Magazines
03.2004 - 09.2005
Bachelor of Science - Economics
Enugu State University
04.1999 - 10.2003
Senior School Certificate - Secondary School
Glorifield Academy
09.1995 - 06.1997
SSCE - Secondary School
Glorifield Academy
09.1995 - 01.1997