OGBERAHA HALLELUYAH

I am a knowledgeable and dedicated customer service professional with extensive experience in the tech and B2B industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I also specialize in quality, speed and process optimization. I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

I have efficient communication skills, excellent interpersonal skills and great negotiation skills. I am friendly and persuasive in order to be able to understand the customer’s requirements in a short time and present solutions that meet their needs. I have also mastered how to be patient and cool-tempered in order to deal with aggressive customers and complaints.
I am adept with handling emails, phone calls and the use of remote tools such as Teams, Zendesk, Mattermost, Salesforce, Zoom, Webex, etc. I also have proficient use of Google suites, Microsoft Office tools and CRM tools and available to work for the time and period stated.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Google G Suite: Google Docs, Google Forms, Sheets And Google Slides